Formstack incident

Formstack Documents: Users Unable to Access Document Builder

Major Resolved View vendor source →

Formstack experienced a major incident on July 1, 2026, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 12:20 PM UTC
Resolved
Jul 01, 2026, 12:52 PM UTC
Duration
31m
Detected by Pingoru
Jul 01, 2026, 12:20 PM UTC

Update timeline

  1. investigating Jul 01, 2026, 12:20 PM UTC

    We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

  2. identified Jul 01, 2026, 12:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 01, 2026, 12:52 PM UTC

    This incident has been resolved.