Formstack incident

Incorrect Document Output in Sign Flows with Separate Delivery Enabled

Minor Resolved View vendor source →

Formstack experienced a minor incident on March 19, 2026, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 08:02 PM UTC
Resolved
Mar 19, 2026, 08:56 PM UTC
Duration
54m
Detected by Pingoru
Mar 19, 2026, 08:02 PM UTC

Update timeline

  1. investigating Mar 19, 2026, 08:02 PM UTC

    We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.

  2. identified Mar 19, 2026, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 19, 2026, 08:56 PM UTC

    The issue affecting document output in Formstack Sign workflows configured to return documents separately has been resolved. A fix has been implemented to address cases where documents were combined, incorrectly split, out of order, or missing from the final output. Please note that any documents impacted during the incident will need to be resubmitted to ensure correct processing. If you continue to experience issues, please contact our support team for assistance.