Formstack incident
Incorrect Document Output in Sign Flows with Separate Delivery Enabled
Update timeline
- investigating Mar 19, 2026, 08:02 PM UTC
We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.
- identified Mar 19, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 19, 2026, 08:56 PM UTC
The issue affecting document output in Formstack Sign workflows configured to return documents separately has been resolved. A fix has been implemented to address cases where documents were combined, incorrectly split, out of order, or missing from the final output. Please note that any documents impacted during the incident will need to be resubmitted to ensure correct processing. If you continue to experience issues, please contact our support team for assistance.
Looking to track Formstack downtime and outages?
Pingoru polls Formstack's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Formstack reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Formstack alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required