Formsort incident

Investigating Reports of Stale Step Drop-off Analytics

Minor

Resolved after 6 days 23 hours, affecting Studio Website, on May 21, 2025.

resolved May 30, 2025, 04:43 PM UTC

Step drop-off analytics functionality has been restored. Step drop-off analytics data between 05-21-2025 11:58:40 PM -- 05-28-2025 11:31:11 PM UTC is presently unavailable in the studio dashboard.

Started: May 21, 2025, 11:58 PM UTC
Resolved: May 28, 2025, 11:31 PM UTC
Duration: 6d 23h
Detected by Pingoru: May 21, 2025, 11:58 PM UTC

Affected components

Studio Website

Update timeline

investigating May 28, 2025, 05:10 PM UTC

We’re currently investigating a potential issue causing Step Drop-off Analytics dashboards to display stale data. Some dashboards may not reflect the most recent activity. We’ll provide updates as we make progress.
resolved May 30, 2025, 04:43 PM UTC

Step drop-off analytics functionality has been restored. Step drop-off analytics data between 05-21-2025 11:58:40 PM -- 05-28-2025 11:31:11 PM UTC is presently unavailable in the studio dashboard.

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