Form3 Outage History

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Form3 had 19 outages in the last 2 years totaling 35h 9m of downtime — averaging 0.8 incidents per month.

There were 19 Form3 outages since September 16, 2024 totaling 35h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://form3.statuspage.io

Minor September 1, 2026

INC478901 - Degradation to Form3 - SEPA Instant service

Detected by Pingoru
Sep 01, 2026, 01:21 PM UTC
Resolved
Sep 01, 2026, 01:21 PM UTC
Duration
42s
Affected: DirectDirect Non Settling
Timeline · 4 updates
  1. investigating Sep 01, 2026, 01:05 PM UTC

    Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. investigating Sep 01, 2026, 01:21 PM UTC

    The scheme provider has confirmed that the issue originates with an upstream participant. We continue to work with the scheme provider and will provide a further update when available.

  3. resolved Sep 01, 2026, 01:21 PM UTC

    Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Sep 01, 2026, 01:27 PM UTC

    On Tuesday 1st September, Form3 experienced degradation to the Form3 - SEPA Instant service, with payment processing impacted between 12:22 - 13:11 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Read the full incident report →

Minor August 12, 2026

INC476339 - Degradation to Form3 - SEPA Instant

Detected by Pingoru
Aug 12, 2026, 05:11 PM UTC
Resolved
Aug 12, 2026, 06:20 PM UTC
Duration
1h 8m
Affected: DirectDirect Non Settling
Timeline · 4 updates
  1. investigating Aug 12, 2026, 05:11 PM UTC

    Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. identified Aug 12, 2026, 05:24 PM UTC

    We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

  3. resolved Aug 12, 2026, 06:20 PM UTC

    The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Aug 13, 2026, 10:41 AM UTC

    On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Read the full incident report →

Minor July 8, 2026

INC470455 - Degradation Across Multiple Form3 Services

Detected by Pingoru
Jul 08, 2026, 09:16 PM UTC
Resolved
Jul 08, 2026, 09:16 PM UTC
Duration
—
Affected: VoP ResponderDirectVoP RequesterDirect (MQ)CoP ResponderDirectDirectDirect (WS)CoP RequesterDirect Non SettlingDirect Non SettlingDirect Debit - Direct Non SettlingCredit Transfer - Direct Non SettlingDirect Debit - DirectForm3 - MetricsCredit Transfer - DirectForm3 - Account Management ServicesForm3 - Reports
Timeline · 2 updates
  1. resolved Jul 08, 2026, 11:53 PM UTC

    Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

  2. postmortem Jul 09, 2026, 10:34 AM UTC

    On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Minor June 29, 2026

INC468440 Degradation to the Form3 - Metrics Service

Detected by Pingoru
Jun 29, 2026, 11:12 AM UTC
Resolved
Jun 29, 2026, 12:43 PM UTC
Duration
1h 30m
Affected: Form3 - Metrics
Timeline · 4 updates
  1. investigating Jun 29, 2026, 11:12 AM UTC

    Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Jun 29, 2026, 11:34 AM UTC

    A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

  3. resolved Jun 29, 2026, 12:43 PM UTC

    The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Jun 30, 2026, 10:52 AM UTC

    On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Critical May 19, 2026

INC452403 - Major Outage to the SEPA instant service

Detected by Pingoru
May 19, 2026, 11:57 AM UTC
Resolved
May 20, 2026, 01:12 AM UTC
Duration
13h 15m
Affected: DirectDirect Non Settling
Timeline · 6 updates
  1. identified May 19, 2026, 11:57 AM UTC

    We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

  2. monitoring May 19, 2026, 12:14 PM UTC

    Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

  3. investigating May 19, 2026, 02:40 PM UTC

    Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

  4. identified May 19, 2026, 05:00 PM UTC

    Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

  5. resolved May 20, 2026, 01:12 AM UTC

    Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

  6. postmortem May 20, 2026, 07:13 AM UTC

    On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Read the full incident report →

Minor May 17, 2026

INC452278 - Degradation to the SEPA Instant Service

Detected by Pingoru
May 17, 2026, 10:24 AM UTC
Resolved
May 17, 2026, 01:10 PM UTC
Duration
2h 45m
Affected: DirectDirect Non Settling
Timeline · 4 updates
  1. investigating May 17, 2026, 10:24 AM UTC

    Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. identified May 17, 2026, 12:22 PM UTC

    We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

  3. resolved May 17, 2026, 01:10 PM UTC

    Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

  4. postmortem May 18, 2026, 01:22 PM UTC

    On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Minor April 18, 2026

INC447366 - Degradation to Form3 - SEPA Instant

Detected by Pingoru
Apr 18, 2026, 08:18 PM UTC
Resolved
Apr 18, 2026, 10:22 PM UTC
Duration
2h 4m
Affected: DirectDirect Non Settling
Timeline · 5 updates
  1. investigating Apr 18, 2026, 08:18 PM UTC

    We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

  2. identified Apr 18, 2026, 08:23 PM UTC

    Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

  3. identified Apr 18, 2026, 09:26 PM UTC

    We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

  4. resolved Apr 18, 2026, 10:22 PM UTC

    The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  5. postmortem Apr 20, 2026, 08:14 AM UTC

    On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

Read the full incident report →

Minor April 1, 2026

INC444339 - Degradation to Form3 - Metrics Service

Detected by Pingoru
Apr 01, 2026, 10:14 AM UTC
Resolved
Apr 01, 2026, 10:29 AM UTC
Duration
15m
Affected: Form3 - Metrics
Timeline · 4 updates
  1. investigating Apr 01, 2026, 10:14 AM UTC

    Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Apr 01, 2026, 10:22 AM UTC

    We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

  3. resolved Apr 01, 2026, 10:29 AM UTC

    The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Apr 01, 2026, 11:05 AM UTC

    On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Minor March 1, 2026

INC438091 - Service Degradation on the Form3 - Metrics Service

Detected by Pingoru
Mar 01, 2026, 02:40 PM UTC
Resolved
Mar 01, 2026, 04:11 PM UTC
Duration
1h 30m
Affected: Form3 - Metrics
Timeline · 4 updates
  1. investigating Mar 01, 2026, 03:55 PM UTC

    Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. monitoring Mar 01, 2026, 04:03 PM UTC

    A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

  3. resolved Mar 01, 2026, 04:11 PM UTC

    The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  4. postmortem Mar 02, 2026, 11:55 AM UTC

    On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Read the full incident report →

Critical December 10, 2025

INC421684 - Major Outage to the Form3 - Metrics service

Detected by Pingoru
Dec 10, 2025, 08:30 PM UTC
Resolved
Dec 10, 2025, 11:30 PM UTC
Duration
2h 59m
Affected: Form3 - Metrics
Timeline · 5 updates
  1. investigating Dec 10, 2025, 09:33 PM UTC

    Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

  2. identified Dec 10, 2025, 10:11 PM UTC

    We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

  3. monitoring Dec 10, 2025, 10:54 PM UTC

    A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

  4. resolved Dec 10, 2025, 11:30 PM UTC

    The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

  5. postmortem Dec 15, 2025, 04:34 PM UTC

    On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

Read the full incident report →