Forethought AI incident
OpenAI service down that partially impacts certain services
Resolved after 5 hours 19 minutes, affecting Solve Widget and Assist and 1 more, on November 8, 2023.
OpenAI service is back up, we will continue monitoring the status
Affected components
Update timeline
- investigating Nov 08, 2023, 06:58 PM UTC
An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services. Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected. Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.
- investigating Nov 08, 2023, 07:00 PM UTC
OpenAI service is back up, we will continue monitoring the status
- resolved Nov 08, 2023, 07:02 PM UTC
This incident has been resolved.
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