Forcepoint incident
FONE Services Un-available Globally - Portal and CASB Applications Access Impacted
Forcepoint experienced a critical incident on September 25, 2025 affecting Commercial Cloud and Cloud Access Security Broker, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 08:30 AM UTC
Customer Impact: FONE Customers may not be able to access FONE SSE Portal and managed applications via reverse proxy. Description: We are currently experiencing a problem which is impacting access to the FONE SSE Portal and customer's ability to access managed applications via reverse proxy. Our team is currently investigating the problem and we will provide further feedback as we make progress. Next update time: 09:30 UTC
- investigating Sep 25, 2025, 09:16 AM UTC
Customer Impact: FONE Customers may not be able to access FONE SSE Portal and managed applications via reverse proxy. Description: We continue to investigate the problem, and we will provide further updates as we make progress. Next update time: 10:00 UTC
- monitoring Sep 25, 2025, 09:42 AM UTC
Customer Impact: FONE Customers may not have been able to access FONE SSE Portal and managed applications via reverse proxy. Description: A fix has been deployed, and services have fully recovered 17 minutes ago. We continue to monitor services for stability.
- resolved Sep 25, 2025, 09:51 AM UTC
This incident has been resolved.