Forcepoint incident
Singapore (Cluster R) - PNHA vPoP Performance Degraded
Forcepoint experienced a minor incident on December 5, 2025 affecting Singapore (R), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 06:17 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Description: Forcepoint has received internal alerts indicating an issue with our PNHA vPoP within Singapore (Cluster R). We are investigating the issue and services already failed over to an alternate datacenter.
- monitoring Dec 05, 2025, 06:53 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of PNHA vPoP services within Singapore (Cluster R) and traffic has been automatically re-introduced. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Dec 05, 2025, 07:17 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the PNHA vPoP was automatically failed over to a redundant data center. Customers connecting to PNHA vPoP configured in Singapore data center may observe a loss of localization while accessing the Web. Current Status: We have restored access to PNHA vPoP services within Singapore (Cluster R) and traffic has been automatically re-introduced.