Forcepoint incident
Singapore (Cluster R) - All VPoP Performance Degraded
Forcepoint experienced a minor incident on January 22, 2025 affecting Singapore (R), lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 10:37 PM UTC
Impact: Customers connecting to vPoPs configured in Singapore data center may observe a loss of localization while accessing the Web. Description: We have identified a problem in Singapore data center which has impacted accessibility of vPoPs configured in Singapore. Traffic from the below vPoPs have automatically rerouted to an alternate data center while we troubleshoot the problem. The incident is only impacting vPOP services.
- monitoring Jan 22, 2025, 11:36 PM UTC
Impact: Customers connecting to vPoPs configured in Singapore data center may observe a loss of localization while accessing the Web. Description: We have restored access to vpop services in Singapore and traffic has been reintroduced. We are monitoring the services for stability.
- resolved Jan 22, 2025, 11:54 PM UTC
Impact: Customers connecting to vPoPs configured in Singapore data center may observe a loss of localization while accessing the Web. Description: We have restored access to vpop services in Singapore and traffic has been reintroduced.