Forcepoint incident

Heathrow (Cluster A) - Performance Degraded

Forcepoint experienced a notice incident on February 24, 2025 affecting Heathrow (A), lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2025, 12:03 PM UTC
Resolved: Feb 24, 2025, 04:48 PM UTC
Duration: 4h 45m
Detected by Pingoru: Feb 24, 2025, 12:03 PM UTC

Affected components

Heathrow (A)

Update timeline

investigating Feb 24, 2025, 12:03 PM UTC

Customer Impact: Web Security Cloud customers may observe an increase in latency when connecting to our Heathrow (Cluster A) datacenter. Description: We are currently experiencing performance issues in Heathrow (Cluster A). We are investigating the problem and will provide further update as make progress.
monitoring Feb 24, 2025, 01:07 PM UTC

Customer Impact: Web Security Cloud customers might have observed an increase in latency when connecting to our Heathrow (Cluster A) datacenter. Current Status & Next Steps: We have resolved the problem with the latency and have observed improved performance for our services. We continue to monitor our environment for stability. Next update time: 14:30 UTC
resolved Feb 24, 2025, 04:48 PM UTC

This incident is now resolved.