Forcepoint experienced a minor incident on April 7, 2025 affecting Paris (D), lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2025, 05:14 PM UTC
Customer Impact: Forcepoint customers should not have observed an impact as the Web Security traffic has automatically been failed over to alternate datacenter . Description: We are currently investigating a degradation in Paris Cluster (Cluster D). Team is troubleshooting the issue and will provide further update as make progress.
- identified Apr 07, 2025, 06:31 PM UTC
Customer Impact: Forcepoint customers should not have observed an impact as the Web Security traffic has automatically been failed over to alternate datacenter . Current Status & Next Steps: The team has identified the component with the issue and continues to actively work towards a resolution.
- monitoring Apr 07, 2025, 08:35 PM UTC
Customer Impact: Forcepoint customers should not have observed an impact as the Web Security traffic has automatically been failed over to alternate datacenter . Current Status & Next Steps: We have successfully implemented the required remediation steps to restore the health of the affected services. traffic has now been automatically switched back to the Paris Cluster. We are currently monitoring our environment for stability.
- resolved Apr 07, 2025, 09:24 PM UTC
This incident is now resolved.