Forcepoint incident
Toronto (Cluster yyza) - Performance Degraded
Forcepoint experienced a critical incident on April 30, 2025 affecting Toronto (YYZA), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2025, 09:26 AM UTC
Customer Impact: Web Security cloud customers may have observed a brief loss of connectivity. Description: We are currently experiencing degraded performance in Cluster yyza (toronto). We are investigating the problem and will provide further update as make progress. Next update time: 10:30AM UTC
- investigating Apr 30, 2025, 09:45 AM UTC
Customer Impact: Web Security cloud customers may have observed a brief loss of connectivity (under 2 minutes) until traffic automatically failed over to redundant data center. Description: We are currently experiencing degraded performance in Cluster YYZA (Toronto). We are investigating the problem and will provide further update as make progress. Next update time: 10:30AM UTC
- monitoring Apr 30, 2025, 10:00 AM UTC
Customer Impact: Web Security cloud customers may have observed a brief loss of connectivity (under 2 minutes) until traffic automatically failed over to redundant data center. Description: We have identified a performance degradation of a network component in the data center which impacted connectivity to the data center. We have implemented a remediation which has helped restore connectivity to the data center. We are currently monitoring the data center for stability before failing traffic back to the data center.
- resolved Apr 30, 2025, 10:26 AM UTC
This incident has been resolved.