Forcepoint incident
Performance Degraded - São Paulo Data Center (Cluster P)
Forcepoint experienced a minor incident on May 14, 2025 affecting São Paulo (P), lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 01:34 PM UTC
Customer Impact: Some of our web security cloud customers may experience increased latency on an intermittent basis while accessing the internet from São Paulo. Description: We are currently experiencing degraded performance in São Paulo. We are investigating the incident and will provide an update as we make progress. Next update time: 14:00 UTC
- identified May 14, 2025, 01:58 PM UTC
Customer Impact: Some of our web security cloud customers may experience increased latency on an intermittent basis while accessing the internet from São Paulo. Description: We have identified a problem with one of our internet service providers dropping network packets within their infrastructure, external to Forcepoint's network. We are working on a configuration change to have all our inbound and outbound traffic prefer our alternate ISP. Next update time: 14:30 UTC
- monitoring May 14, 2025, 02:04 PM UTC
Customer Impact: Some of our web security cloud customers may experience increased latency on an intermittent basis while accessing the internet from São Paulo. Description: We have implemented a routing change in our network to influence traffic to be routed via an alternate ISP link. The changes has helped resolve the problem, and we continue to monitor the service for stability. Next update time: 15:30 UTC
- resolved May 14, 2025, 02:16 PM UTC
This incident has been resolved.