Flutterwave incident

[XOF] Service Restored: Disruption on XOF Mobile Money Collections through InTouch

Major Resolved View vendor source →

Flutterwave experienced a major incident on September 17, 2026 affecting Collections APIs, lasting 6d 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 05:29 PM UTC
Resolved
Sep 24, 2026, 07:00 AM UTC
Duration
6d 13h
Detected by Pingoru
Sep 17, 2026, 05:29 PM UTC

Affected components

Collections APIs

Update timeline

  1. identified Sep 17, 2026, 05:29 PM UTC

    Dear Valued Merchant, We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Burkina Faso

  2. identified Sep 19, 2026, 01:16 PM UTC

    We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Burkina Faso

  3. resolved Sep 24, 2026, 07:00 AM UTC

    We are pleased to inform you that the disruption which affected some XOF Mobile Money collections through InTouch has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Burkina Faso