Flow Capture Outage History
Flow Capture is up right nowPingoru has recorded 207 incidents for Flow Capture: 206 in the last 12 months and 102 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 24 | 23 of 744 (3%) |
| June 2026 | 35 | 33 of 720 (5%) |
| July 2026 | 59 | 104 of 744 (14%) |
| August 2026 | 32 | 83 of 744 (11%) |
| September 2026 | 37 | 79 of 720 (11%) |
| October 2026 | 18 | 43 of 516 (8%) |
Incidents, newest first
Minor October 21, 2026 Forma Build 56m
Started Oct 21, 2026, 10:46 PM UTC· resolved Oct 21, 2026, 11:42 PM UTC
- investigating Oct 21, 2026, 10:46 PM UTC
We are investigating an issue where customers are unable to access newly created projects within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 21, 2026, 11:42 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 21, 2026 Autodesk account 3h 10m
Started Oct 21, 2026, 10:06 AM UTC· resolved Oct 21, 2026, 01:16 PM UTC
- investigating Oct 21, 2026, 10:06 AM UTC
We are investigating an issue where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 21, 2026, 10:32 AM UTC
We are continuing to investigate where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We have subsequently identified that capacity usage data updates may also experience delays. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 21, 2026, 11:45 AM UTC
We are continuing to investigate where customers are experiencing a delay in API and capacity usage data within Autodesk account. Usage data may not reflect the latest information. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Oct 21, 2026, 01:16 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 15, 2026 Forma Mobile App 1h 18m
Started Oct 15, 2026, 08:16 PM UTC· resolved Oct 15, 2026, 09:35 PM UTC
- investigating Oct 15, 2026, 08:16 PM UTC
We are investigating reports where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 15, 2026, 09:13 PM UTC
We are continuing to investigate where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 15, 2026, 09:35 PM UTC
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
Minor October 13, 2026 Forma Build | Forma - Insight 2h 35m
Started Oct 13, 2026, 09:41 PM UTC· resolved Oct 14, 2026, 12:16 AM UTC
- investigating Oct 13, 2026, 09:41 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 09:49 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 10:39 PM UTC
We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 11:39 PM UTC
We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 14, 2026, 12:16 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 13, 2026 Flow Platform GraphQL API 1h 8m
Started Oct 13, 2026, 07:44 PM UTC· resolved Oct 13, 2026, 08:53 PM UTC
- investigating Oct 13, 2026, 07:44 PM UTC
We are investigating an issue where customers are unable to create personal storage projects, create assets or upload binaries in Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 13, 2026, 08:53 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 13, 2026 Autodesk Business Systems 14m
Started Oct 13, 2026, 12:49 PM UTC· resolved Oct 13, 2026, 01:04 PM UTC
- investigating Oct 13, 2026, 12:49 PM UTC
We are investigating an issue where customers are unable to view or open shared model files in Autodesk Viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 13, 2026, 01:04 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 13, 2026 Forma Data Management | Forma Build 4h 19m
Started Oct 13, 2026, 07:37 AM UTC· resolved Oct 13, 2026, 11:56 AM UTC
- investigating Oct 13, 2026, 07:37 AM UTC
We are investigating reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 08:36 AM UTC
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 09:36 AM UTC
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 13, 2026, 10:42 AM UTC
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 2 hours or sooner if we have more information to share.
- resolved Oct 13, 2026, 11:56 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Notice October 9, 2026 APS - Webhooks –
Started Oct 09, 2026, 12:26 PM UTC· resolved Oct 09, 2026, 12:26 PM UTC
- resolved Oct 09, 2026, 12:26 PM UTC
On October 09, 2026 at 03:29 AM PST, Autodesk identified an issue where customers were unable to create hooks in APS - Webhooks. Once the issue was resolved on October 09, 2026 at 04:14 AM PST, APS - Webhooks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor October 9, 2026 BIM 360 Docs 48m Revit Cloud Worksharing / Cloud Models (European Union)
Started Oct 09, 2026, 09:54 AM UTC· resolved Oct 09, 2026, 10:43 AM UTC
- investigating Oct 09, 2026, 09:54 AM UTC
We are investigating an issue where customers are unable to create file or folders using BIM 360 Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 09, 2026, 10:35 AM UTC
We are continuing to investigate an issue where customers are unable to create/access file or folders using BIM 360 Docs in the European Union region. It was subsequently determined that Revit Cloud Worksharing / Cloud Models and Forma Data Management was also impacted in European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 09, 2026, 10:43 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 8, 2026 Forma Build | Forma Data Management 8h 1m
Started Oct 08, 2026, 07:49 PM UTC· resolved Oct 09, 2026, 03:50 AM UTC
- investigating Oct 08, 2026, 07:49 PM UTC
We are investigating reports of customers experiencing an issue where they are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 08, 2026, 08:49 PM UTC
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 08, 2026, 09:49 PM UTC
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 08, 2026, 10:58 PM UTC
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 08, 2026, 11:49 PM UTC
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 09, 2026, 12:54 AM UTC
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
- resolved Oct 09, 2026, 03:50 AM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 7, 2026 Fusion | Fusion Team – Fusion, Fusion Team
Started Oct 07, 2026, 10:39 PM UTC· resolved Oct 07, 2026, 10:39 PM UTC
- resolved Oct 07, 2026, 10:39 PM UTC
On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency saving Configurations and Configured Designs, loading Properties and BOM (Bill of Materials) panels, and Create Version workflows within Fusion and Fusion Team. Once the issue was resolved on October 07, 2026 at 06:20 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor October 7, 2026 Flow Platform GraphQL API | Flow Platform Permissions | Flow Platform Provisioning –
Started Oct 07, 2026, 02:23 PM UTC· resolved Oct 07, 2026, 02:23 PM UTC
- resolved Oct 07, 2026, 02:23 PM UTC
On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency while accessing the Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning. Once the issue was resolved on October 07, 2026 at 05:15 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor October 6, 2026 Multiple Autodesk Products 3h 16m
Started Oct 06, 2026, 05:44 PM UTC· resolved Oct 06, 2026, 09:01 PM UTC
- investigating Oct 06, 2026, 05:44 PM UTC
We are investigating a service disruption caused by a third-party service provider that is affecting a subset of customers in the Oceania region including Australia, New Zealand, and Pacific Island countries experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Oct 06, 2026, 06:34 PM UTC
We have identified the source of the problem that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Oct 06, 2026, 07:35 PM UTC
We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. Subsequently, we identified that additional authentication methods, including Time-based One-Time Password (TOTP) and Text messaging (SMS) authentication, were also impacted for a subset of users in all regions. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 06, 2026, 09:01 PM UTC
All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 1, 2026 Fusion | Fusion Online | Fusion Team 11m Fusion, Fusion Online, Fusion Team
Started Oct 01, 2026, 05:39 PM UTC· resolved Oct 01, 2026, 05:51 PM UTC
- investigating Oct 01, 2026, 05:39 PM UTC
We are investigating an issue where a subset of Fusion customers are unable to open non-native CAD files uploaded through Fusion Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 01, 2026, 05:51 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor October 1, 2026 Flow Production Tracking 2h 38m
Started Oct 01, 2026, 10:13 AM UTC· resolved Oct 01, 2026, 12:52 PM UTC
- investigating Oct 01, 2026, 10:13 AM UTC
We are investigating reports of customers experiencing an issue where they are unable to access FPTR and FPTR Home. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Oct 01, 2026, 10:28 AM UTC
We are continuing to investigate an issue where customers are unable to access Flow Production Tracking. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Oct 01, 2026, 11:29 AM UTC
We have identified the cause of the issue where customers are unable to access Flow Production Tracking. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Oct 01, 2026, 12:26 PM UTC
We are continuing to work on resolving this issue where customers are unable to access Flow Production Tracking as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 01, 2026, 12:52 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor September 30, 2026 PlanGrid 53m
Started Sep 30, 2026, 02:23 PM UTC· resolved Sep 30, 2026, 03:16 PM UTC
- investigating Sep 30, 2026, 02:23 PM UTC
We are investigating an issue where customers are unable to upload photos in PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 30, 2026, 03:16 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor September 29, 2026 BIM Collaborate 52m
Started Sep 29, 2026, 01:20 PM UTC· resolved Sep 29, 2026, 02:13 PM UTC
- investigating Sep 29, 2026, 01:20 PM UTC
We are investigating an issue where customers are unable to access model lists in BIM Collaborate in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 29, 2026, 02:13 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor September 26, 2026 BIM 360 Field 58m
Started Sep 26, 2026, 08:15 PM UTC· resolved Sep 26, 2026, 09:14 PM UTC
- investigating Sep 26, 2026, 08:15 PM UTC
We are investigating an issue where customers are unable to access BIM 360 Field. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 26, 2026, 09:14 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Minor September 25, 2026 BIM 360 Account Administration | Forma - Admin Console –
Started Sep 25, 2026, 10:34 PM UTC· resolved Sep 25, 2026, 10:34 PM UTC
- resolved Sep 25, 2026, 10:34 PM UTC
On September 25, 2026 at 12:27 PM PDT, Autodesk identified an issue where customers experienced intermittent latency and errors while loading pages in BIM 360 Account Administration and Forma - Admin Console. Once the issue was resolved on September 25, 2026 at 12:38 PM PDT, BIM 360 Account Administration and Forma - Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor September 24, 2026 Forma Design Collaboration –
Started Sep 24, 2026, 11:22 AM UTC· resolved Sep 24, 2026, 11:22 AM UTC
- resolved Sep 24, 2026, 11:22 AM UTC
On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced intermittent errors when accessing Forma Design Collaboration in India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, Forma Design Collaboration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor September 22, 2026 Fusion 3h 3m Fusion
Started Sep 22, 2026, 05:42 PM UTC· resolved Sep 22, 2026, 08:45 PM UTC
- investigating Sep 22, 2026, 05:42 PM UTC
We are investigating an issue where a subset of Fusion customers may experience issues downloading Fusion or may have their subscription and product access incorrectly recognized in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 22, 2026, 06:48 PM UTC
We are continuing to investigate an issue where a subset of Fusion customers may experience issues downloading Fusion or may have their subscription and product access incorrectly recognized in Autodesk Account. We will provide an update within 3 hours or sooner if we have more information to share.
- resolved Sep 22, 2026, 08:45 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Notice September 22, 2026 Multiple Autodesk products – Revit Cloud Worksharing / Cloud Models
Started Sep 22, 2026, 05:54 AM UTC· resolved Sep 22, 2026, 05:54 AM UTC
- resolved Sep 22, 2026, 05:54 AM UTC
On September 21, 2026 at 09:32 PM PDT, Autodesk identified an issue where customers were intermittently unable to access multiple Autodesk products in the US region. Once the issue was resolved on September 21, 2026 at 09:42 PM PDT, all the products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor September 16, 2026 Fusion Manage – Fusion Manage
Started Sep 16, 2026, 02:08 PM UTC· resolved Sep 16, 2026, 02:08 PM UTC
- resolved Sep 16, 2026, 02:08 PM UTC
On September 15, 2026, at 10:00 AM PDT, Autodesk identified an issue where customers using webhook-based workflows in Fusion Manage experienced significant delays in workflow execution due to delayed webhook event processing. Once the issue was resolved on September 15, 2026, at 07:24 PM PDT, Fusion Manage returned to normal operation. This is a retroactive notification, as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Minor September 16, 2026 Autodesk Support | Autodesk Assistant | Autodesk account 6h 45m
Started Sep 16, 2026, 08:59 AM UTC· resolved Sep 16, 2026, 03:45 PM UTC
- investigating Sep 16, 2026, 08:59 AM UTC
We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 16, 2026, 09:59 AM UTC
We have identified that this service disruption is related to a third-party service provider. Customers continue to experience intermittent issues contacting Autodesk Support via phone or chat. We have also identified additional impact to support functionality. Customers are unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 16, 2026, 11:26 AM UTC
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant, or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
- identified Sep 16, 2026, 12:29 PM UTC
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
- identified Sep 16, 2026, 01:32 PM UTC
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 16, 2026, 02:29 PM UTC
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Sep 16, 2026, 03:45 PM UTC
All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Minor September 11, 2026 Tinkercad 10h 46m Tinkercad
Started Sep 11, 2026, 01:58 AM UTC· resolved Sep 11, 2026, 12:45 PM UTC
- investigating Sep 10, 2026, 09:04 PM UTC
We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 10, 2026, 10:16 PM UTC
We are continuing to investigate an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We will provide an update within 60 minutes or sooner if we have more information to share.
- investigating Sep 10, 2026, 11:32 PM UTC
We are continuing to investigate an issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 12:38 AM UTC
We have identified the cause of the issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We are continuing to investigate and will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 01:58 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 03:12 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 04:29 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 05:35 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 06:35 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 07:35 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 08:35 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
- identified Sep 11, 2026, 09:40 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 2 hours or sooner if we have more information to share.
- identified Sep 11, 2026, 11:41 AM UTC
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share
- resolved Sep 11, 2026, 12:45 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.