pingoru pingoru Flow Capture had 87 outages in the last 2 years totaling 52h 1m of downtime, averaging 3.6 incidents per month.
There were 87 Flow Capture outages since October 20, 2025 totaling 52h 1m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are investigating an issue where customers are unable to access newly created projects within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate where customers are experiencing a delay in API usage data within Autodesk account. Usage data may not reflect the latest information. We have subsequently identified that capacity usage data updates may also experience delays. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate where customers are experiencing a delay in API and capacity usage data within Autodesk account. Usage data may not reflect the latest information. We will provide an update within 2 hours or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating reports where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate where customers are experiencing application crashes on iOS devices when attempting to create new tasks in Sheets across all PlanGrid projects within the Forma Mobile App in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate the issue where customers are experiencing delays with report generation from the Forms module within Forma Build and Forma Insight, as well as Data Connector extracts, in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to create personal storage projects, create assets or upload binaries in Flow Platform GraphQL API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to view or open shared model files in Autodesk Viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate reports where customers are unable to create issues using pushpins in Forma Data Management and Forma Build in the European Union and Australia region. We will provide an update within 2 hours or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On October 09, 2026 at 03:29 AM PST, Autodesk identified an issue where customers were unable to create hooks in APS - Webhooks. Once the issue was resolved on October 09, 2026 at 04:14 AM PST, APS - Webhooks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are unable to create file or folders using BIM 360 Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to create/access file or folders using BIM 360 Docs in the European Union region. It was subsequently determined that Revit Cloud Worksharing / Cloud Models and Forma Data Management was also impacted in European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating reports of customers experiencing an issue where they are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to complete project setup for projects created from templates within Forma Build and Forma Data Management in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency saving Configurations and Configured Designs, loading Properties and BOM (Bill of Materials) panels, and Create Version workflows within Fusion and Fusion Team. Once the issue was resolved on October 07, 2026 at 06:20 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
On October 07, 2026 at 05:06 AM PDT, Autodesk identified an issue where a subset of customers experienced latency while accessing the Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning. Once the issue was resolved on October 07, 2026 at 05:15 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating a service disruption caused by a third-party service provider that is affecting a subset of customers in the Oceania region including Australia, New Zealand, and Pacific Island countries experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the source of the problem that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. Subsequently, we identified that additional authentication methods, including Time-based One-Time Password (TOTP) and Text messaging (SMS) authentication, were also impacted for a subset of users in all regions. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We will provide an update within 60 minutes or sooner if we have more information to share.
All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where a subset of Fusion customers are unable to open non-native CAD files uploaded through Fusion Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating reports of customers experiencing an issue where they are unable to access FPTR and FPTR Home. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to access Flow Production Tracking. We will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are unable to access Flow Production Tracking. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to work on resolving this issue where customers are unable to access Flow Production Tracking as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to upload photos in PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to access model lists in BIM Collaborate in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to access BIM 360 Field. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On September 25, 2026 at 12:27 PM PDT, Autodesk identified an issue where customers experienced intermittent latency and errors while loading pages in BIM 360 Account Administration and Forma - Admin Console. Once the issue was resolved on September 25, 2026 at 12:38 PM PDT, BIM 360 Account Administration and Forma - Admin Console returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
On September 24, 2026 at 1:58 AM PDT, Autodesk identified an issue where customers experienced intermittent errors when accessing Forma Design Collaboration in India region. Once the issue was resolved on September 24, 2026 at 2:15 AM PDT, Forma Design Collaboration returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where a subset of Fusion customers may experience issues downloading Fusion or may have their subscription and product access incorrectly recognized in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where a subset of Fusion customers may experience issues downloading Fusion or may have their subscription and product access incorrectly recognized in Autodesk Account. We will provide an update within 3 hours or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On September 21, 2026 at 09:32 PM PDT, Autodesk identified an issue where customers were intermittently unable to access multiple Autodesk products in the US region. Once the issue was resolved on September 21, 2026 at 09:42 PM PDT, all the products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
On September 15, 2026, at 10:00 AM PDT, Autodesk identified an issue where customers using webhook-based workflows in Fusion Manage experienced significant delays in workflow execution due to delayed webhook event processing. Once the issue was resolved on September 15, 2026, at 07:24 PM PDT, Fusion Manage returned to normal operation. This is a retroactive notification, as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.