- Detected by Pingoru
- Apr 24, 2026, 07:03 PM UTC
- Resolved
- Apr 24, 2026, 07:20 PM UTC
- Duration
- 17m
Affected: Flipbooks conversion
Timeline · 3 updates
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investigating Apr 24, 2026, 07:03 PM UTC
We are seeing reports that the conversion process from PDFs to flipbooks takes longer than usual, doesn't finish at all, or fails with error messages. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress
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monitoring Apr 24, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 24, 2026, 07:20 PM UTC
The problems with the conversion process have been resolved. If you are still encountering any problems, then please log out of your account and then log in again. If you still encounter any problems then please contact our support team ([email protected]).
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 04:23 PM UTC
- Resolved
- Mar 20, 2026, 09:00 PM UTC
- Duration
- 4h 37m
Affected: Account
Timeline · 6 updates
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investigating Mar 20, 2026, 04:23 PM UTC
We are seeing reports that clients who are sub-users of Team accounts cannot enter their FlippingBook Online accounts or encounter problems after they have logged in. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress
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investigating Mar 20, 2026, 04:38 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 20, 2026, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Mar 20, 2026, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 20, 2026, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 20, 2026, 09:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 06:43 PM UTC
- Resolved
- Mar 17, 2026, 06:56 PM UTC
- Duration
- 12m
Affected: Flipbooks conversionAccount
Timeline · 4 updates
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identified Mar 17, 2026, 06:43 PM UTC
There is a confirmed problem with the using FlippingBook Online accounts. This can result in being unable to log in or using the account when you are logged in. Our engineers are working on a solution. This is a top-priority issue for us and will keep you informed about any progress.
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identified Mar 17, 2026, 06:44 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Mar 17, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 17, 2026, 06:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 10:29 PM UTC
- Resolved
- Mar 13, 2026, 01:41 AM UTC
- Duration
- 3h 11m
Affected: Log in
Timeline · 4 updates
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investigating Mar 12, 2026, 10:29 PM UTC
We’re currently experiencing an issue affecting FlippingBook Publisher logins, and it may not be possible to sign in right now. Our team is already investigating.
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investigating Mar 12, 2026, 11:41 PM UTC
A fix has now been implemented. We’re monitoring the system to ensure everything is working as expected.
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monitoring Mar 13, 2026, 01:37 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 13, 2026, 01:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 10:58 AM UTC
- Resolved
- Jan 09, 2026, 11:54 AM UTC
- Duration
- 56m
Affected: Sales & Support customer contact systems
Timeline · 2 updates
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investigating Jan 09, 2026, 10:58 AM UTC
We are currently not able to address the messages sent through our website chat due to the outage on our chat service provider's end. If you have a question or an issue to report, you can reach out to our Sales and Support teams using our phone lines or a website form, both available on the page https://flippingbook.com/contacts.
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resolved Jan 09, 2026, 11:54 AM UTC
The chat function is available again
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 12:13 PM UTC
- Resolved
- Nov 18, 2025, 02:46 PM UTC
- Duration
- 2h 32m
Affected: Payments
Timeline · 5 updates
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identified Nov 18, 2025, 12:13 PM UTC
We are experiencing issues with all purchases (new purchases and upgrades) due to an upstream error with Cloudflare. Making a new purchase results in an error message. Upgrades in the account page give no visible error, but no upgrades are made. We advise you not to attempt any purchases until this is resolved.
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identified Nov 18, 2025, 12:33 PM UTC
We see that errors occur intermittently. Some orders are processed, but others result in an error. We still advise you to wait until the next update (in about 15 minutes) before placing a new order.
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identified Nov 18, 2025, 12:55 PM UTC
The situation is still unstable, with the checkout working correctly for the majority of cases, but occasional errors still occur. There are no adverse effects from trying other than having to retry if you encounter an error.
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identified Nov 18, 2025, 01:54 PM UTC
Cloudflare allegedly has found the reason. We are waiting for a fix. Unfortunately, in the meantime, the success rate for the checkout has deteriorated again.
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resolved Nov 18, 2025, 02:46 PM UTC
Cloudflare reported that they have deployed a fix that they believe addresses this issue. You should be able to make payments normally again. If you still encounter any issues, please write to [email protected] or contact us in chat.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:10 PM UTC
- Resolved
- Oct 20, 2025, 07:41 PM UTC
- Duration
- 2h 30m
Affected: Stats
Timeline · 2 updates
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identified Oct 20, 2025, 05:10 PM UTC
There is a confirmed problem with statistics in the FlippingBook Online accounts. When requesting stats, you may receive them with delays or receive error messages. This issue is related to an outage on Amazon AWS.
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resolved Oct 20, 2025, 07:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:43 PM UTC
- Resolved
- Oct 20, 2025, 07:38 PM UTC
- Duration
- 2h 55m
Affected: Flipbooks conversion
Timeline · 5 updates
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identified Oct 20, 2025, 04:43 PM UTC
There is a confirmed problem with the conversion process from PDFs to flipbooks, caused by Amazon's AWS global outage. This can result in the conversion process taking longer than usual, not finishing at all, or failing with error messages. This is a top-priority issue for us and will keep you informed about any progress. We advise you do NOT launch additional conversion tasks as this will only create additional flipbooks when everything is processed.
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identified Oct 20, 2025, 05:31 PM UTC
Conversion progress remains very slow as Amazon throttled the number of resources we can use severly. If you have started a conversion job, then we advise you not to cancel and start a new job. This will put you back at the back of the queue.
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identified Oct 20, 2025, 06:04 PM UTC
We continue to have limited converion capability and advise you to only upload the PDFs that you urgently need to convert and then be patient and don't cancel them. Average queueing time is currently about 45 minutes
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monitoring Oct 20, 2025, 07:24 PM UTC
Service is resuming and we see the backlog in conversion tasks is now dropping
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resolved Oct 20, 2025, 07:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 10:13 AM UTC
- Resolved
- Sep 09, 2025, 02:44 PM UTC
- Duration
- 4d 4h
Affected: Sales & Support customer contact systems
Timeline · 3 updates
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identified Sep 05, 2025, 10:13 AM UTC
At this moment, we can't assist you through live chat. We will be happy to help you through our other channels mentioned at https://flippingbook.com/contacts. We expect to be able to help you over chat again by Tuesday, Sep 9, at the latest.
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identified Sep 05, 2025, 10:15 AM UTC
We are continuing to work on a fix for this issue.
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resolved Sep 09, 2025, 02:44 PM UTC
We have implemented a solution and look forward to communicating with you over chat again.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2025, 10:39 AM UTC
- Resolved
- Jun 02, 2025, 10:49 AM UTC
- Duration
- 9m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 4 updates
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identified Jun 02, 2025, 10:39 AM UTC
We've noticed that FlippingBook Cloud-hosted flipbooks are not opening at the moment. Our team is already working on fixing the issue and restoring the availability of the content.
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identified Jun 02, 2025, 10:39 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 02, 2025, 10:44 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 02, 2025, 10:49 AM UTC
The incident has been resolved. We will be continuing to monitor and fix any issues that will arise today prior to the scheduled maintenance of FlippingBook Cloud
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2025, 02:29 PM UTC
- Resolved
- Apr 15, 2025, 02:32 PM UTC
- Duration
- 2m
Affected: FlipbooksFlipbooks conversionAccountStats
Timeline · 3 updates
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identified Apr 15, 2025, 02:29 PM UTC
There is a confirmed problem with out FlippingBook Online infrastructure, affecting accounts and flipbooks. All hands are on deck for this critical issue and we'll keep you updated on any progress soon.
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identified Apr 15, 2025, 02:30 PM UTC
We are continuing to work on a fix for this issue.
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resolved Apr 15, 2025, 02:32 PM UTC
The problem with the FlippingBook Online infrastructure is resolved, everything should be working fine again. Please accept our apologies for the inconvenience. We will update this issue later with a post mortem analysis.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2025, 11:31 PM UTC
- Resolved
- Apr 03, 2025, 11:56 PM UTC
- Duration
- 25m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 3 updates
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investigating Apr 03, 2025, 11:31 PM UTC
We are currently investigating an issue where uploading or updating flipbooks to the FlippingBook Cloud via FlippingBook Publisher is not working as expected. Some users are experiencing failures during the upload process, or are unable to update existing flipbooks. In some cases, the process does not complete or results in error messages. We understand how disruptive this is and want to assure you that resolving this is a top priority for our team. We’ll continue to share updates here as we make progress.
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monitoring Apr 03, 2025, 11:45 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 03, 2025, 11:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2025, 05:28 PM UTC
- Resolved
- Jan 14, 2025, 06:02 PM UTC
- Duration
- 34m
Affected: Account
Timeline · 4 updates
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investigating Jan 14, 2025, 05:28 PM UTC
We are seeing reports that clients cannot enter their FlippingBook accounts or encounter problems after they have logged in. We are currently investigating this issue. We understand that this is very inconvenient and this is a top-priority issue for us and will keep you informed about any progress
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identified Jan 14, 2025, 05:32 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 14, 2025, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 14, 2025, 06:02 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 11, 2024 - Detected by Pingoru
- Dec 11, 2024, 03:36 PM UTC
- Resolved
- Dec 11, 2024, 03:38 PM UTC
- Duration
- 2m
Affected: FlipbooksFlipbooks conversionAccountStats
Timeline · 3 updates
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investigating Dec 11, 2024, 03:36 PM UTC
There is a problem with accessing FlippingBook Online at the moment. We are aware of the issue and our team is already looking into the matter. Thank you for your patience.
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monitoring Dec 11, 2024, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 11, 2024, 03:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 23, 2024, 12:49 AM UTC
- Resolved
- Nov 23, 2024, 12:57 AM UTC
- Duration
- 8m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 3 updates
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identified Nov 23, 2024, 12:49 AM UTC
There is a confirmed problem with reading flipbooks. When readers open a link to a flipbook, they either see only the preloader, an empty page, or an error message. This is the core service that we offer and is a critical priority issue for us. Everyone involved in FlippingBook is on red alert to solve this ASAP. Updates follow as soon as available.
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monitoring Nov 23, 2024, 12:53 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 23, 2024, 12:57 AM UTC
This incident has been resolved.
Read the full incident report →
Critical September 9, 2024 - Detected by Pingoru
- Sep 09, 2024, 02:50 PM UTC
- Resolved
- Sep 09, 2024, 04:19 PM UTC
- Duration
- 1h 28m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 3 updates
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identified Sep 09, 2024, 02:50 PM UTC
We are aware of an issue with a significant amount of publications created with FlippingBook Publisher and hosted on FlippingBook Cloud. When you first open the link, you see an empty page instead of your publication. After one or more attempts to reload the page, the flipbook appears. When you try again several minutes later, this issue may repeat. This is a critical priority issue. A temporary workaround is described at https://flippingbook.com/help/publisher-2/troubleshooting/cld-links
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monitoring Sep 09, 2024, 03:42 PM UTC
We are preparing the fix for the problem for the release and will be monitoring the performance of the flipbooks once it is out for the moment.
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resolved Sep 09, 2024, 04:19 PM UTC
The fix has been released and we can see that the problem is not affecting FlippingBook Cloud anymore
Read the full incident report →
Critical September 5, 2024 - Detected by Pingoru
- Sep 05, 2024, 01:06 PM UTC
- Resolved
- Sep 05, 2024, 01:16 PM UTC
- Duration
- 9m
Affected: Log inAccount
Timeline · 3 updates
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investigating Sep 05, 2024, 01:11 PM UTC
We are noticing the problems with accessing FlippingBook Online and logging into FlippingBook Publisher. Our team is already looking into this issue.
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monitoring Sep 05, 2024, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 05, 2024, 01:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 30, 2024, 03:10 PM UTC
- Resolved
- Aug 30, 2024, 03:22 PM UTC
- Duration
- 12m
Affected: Account
Timeline · 3 updates
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identified Aug 30, 2024, 03:10 PM UTC
There is a confirmed problem with using FlippingBook Online accounts, both for FlippingBook Online and FlippingBook Publisher. For FlippingBook Publisher, it is currently not possible to upload to the Cloud from the software. This is a top-priority issue for us and will keep you informed about any progress.
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monitoring Aug 30, 2024, 03:13 PM UTC
After taking measures we see improvements but will continue to monitor this issue.
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resolved Aug 30, 2024, 03:22 PM UTC
The problem has been resolved. If you are still encountering any problems, then please log out of your account if using FlippingBook Online, restart your browser, and then log in again. For FlippingBook Publisher, restart the application and then try to log in again. If you still encounter any problems then please contact our support team ([email protected]).
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2024, 03:25 PM UTC
- Resolved
- Aug 12, 2024, 07:06 PM UTC
- Duration
- 3h 41m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 5 updates
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identified Aug 12, 2024, 03:25 PM UTC
There is a confirmed problem with the Flippingbook Publisher cloud. When readers open a link to a flipbook, they either see only an empty page or an error message. This is a critical priority issue for us. Everyone involved in FlippingBook is on red alert to solve this ASAP. Updates follow as soon as available.
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monitoring Aug 12, 2024, 04:13 PM UTC
We see that FlippingBook publisher Cloud started working normally again, but we are still keeping a close eye on the situation.
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identified Aug 12, 2024, 04:29 PM UTC
Publications in FlippingBook Publisher Cloud are viewable. However, uploading new publications or updating existing ones is currently not possible. We are actively working on a resolution.
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monitoring Aug 12, 2024, 04:55 PM UTC
FlippingBook Publisher Cloud is working correctly again. We are still keeping a close eye on the situation.
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resolved Aug 12, 2024, 07:06 PM UTC
We see that the situation has fully stabilized and everything should work fine. If you are still experiencing any problems please contact our support team ([email protected]).
Read the full incident report →
- Detected by Pingoru
- Jun 28, 2024, 01:33 PM UTC
- Resolved
- Jun 28, 2024, 01:42 PM UTC
- Duration
- 9m
Affected: Log inAccount
Timeline · 3 updates
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investigating Jun 28, 2024, 01:33 PM UTC
The users might be experiencing issues while trying to access FlippingBook Online and FlippingBook Publisher account pages on our website. We are looking into the problem and will be providing the updates ASAP.
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monitoring Jun 28, 2024, 01:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 28, 2024, 01:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2024, 03:45 PM UTC
- Resolved
- Jun 18, 2024, 04:20 PM UTC
- Duration
- 34m
Affected: FlippingBook Publisher Cloud (cld.bz)
Timeline · 3 updates
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investigating Jun 18, 2024, 03:45 PM UTC
We have received reports of FlippingBook Cloud flipbooks not opening after having been updated today. We would like to kindly ask you to refrain from updating your Cloud flipbooks for the time being until we report here that the incident has been resolved. Thank you for your patience while we are investigating.
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monitoring Jun 18, 2024, 04:15 PM UTC
We have taken steps to improve the situation and are monitoring the performance of the newly uploaded Cloud flipbooks to check if the issue is still happening.
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resolved Jun 18, 2024, 04:20 PM UTC
We are seeing that the affected flipbooks work again. FlippingBook Cloud is back to being fully operational.
Read the full incident report →
