FlippingBook incident

We are experiencing problems with PDF conversions

Major Resolved View vendor source →

FlippingBook experienced a major incident on October 20, 2025 affecting Flipbooks conversion, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:43 PM UTC
Resolved
Oct 20, 2025, 07:38 PM UTC
Duration
2h 55m
Detected by Pingoru
Oct 20, 2025, 04:43 PM UTC

Affected components

Flipbooks conversion

Update timeline

  1. identified Oct 20, 2025, 04:43 PM UTC

    There is a confirmed problem with the conversion process from PDFs to flipbooks, caused by Amazon's AWS global outage. This can result in the conversion process taking longer than usual, not finishing at all, or failing with error messages. This is a top-priority issue for us and will keep you informed about any progress. We advise you do NOT launch additional conversion tasks as this will only create additional flipbooks when everything is processed.

  2. identified Oct 20, 2025, 05:31 PM UTC

    Conversion progress remains very slow as Amazon throttled the number of resources we can use severly. If you have started a conversion job, then we advise you not to cancel and start a new job. This will put you back at the back of the queue.

  3. identified Oct 20, 2025, 06:04 PM UTC

    We continue to have limited converion capability and advise you to only upload the PDFs that you urgently need to convert and then be patient and don't cancel them. Average queueing time is currently about 45 minutes

  4. monitoring Oct 20, 2025, 07:24 PM UTC

    Service is resuming and we see the backlog in conversion tasks is now dropping

  5. resolved Oct 20, 2025, 07:38 PM UTC

    This incident has been resolved.