Flexera incident
Snow Atlas- APAC- Error 500 - internal server error
Flexera experienced a minor incident on May 29, 2026 affecting Snow Atlas - Australia and Snow Atlas API - Australia, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 29, 2026, 03:07 AM UTC
Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application. Priority: P2 Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continuing their investigation to implement a permanent resolution and are closely monitoring the environment to ensure ongoing stability. Further updates will be provided as more information becomes available.
- resolved May 29, 2026, 10:23 AM UTC
Our teams continue to monitor the environment closely. No ongoing customer-facing impact had been reported, and systems remain stable with the current workaround in place. Root cause investigation efforts are still ongoing, and technical teams continue to validate a permanent fix to prevent recurrence. Further updates will be shared via a post-mortem report.