Flexera One - IT Asset Management - NAM - Intermittent 500 errors

Update timeline

1. resolved Apr 14, 2026, 12:15 PM UTC

   Incident Description: Our teams previously identified an issue impacting the IT Asset Management service in the NAM region, affecting a subset of customers. The issue began on April 12 and was fully resolved on April 13 at 2:21 AM PDT. While the platform remained accessible throughout, some customers experienced intermittent failures when their beacons attempted to communicate with the Flexera One platform. During this time, certain requests returned internal server errors. As a result, impacted customers may have encountered delays or failures in data retrieval processes that rely on beacon connectivity. Priority: P3 Restoration Activity: Our teams identified the underlying cause of the intermittent internal server errors as a resource constraint on a server. Corrective actions were implemented to restore system stability and ensure adequate capacity. Following these actions, beacon communications returned to normal operation. The platform continues to be closely monitored to confirm sustained stability, and additional safeguards are being evaluated to reduce the recurence of similar issues in the future.