Flexera experienced a critical incident on July 28, 2026 affecting IT Asset Management - APAC Beacon Communication and api.flexera.au and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 11:14 PM UTC
Incident Description: We are investigating an intermittent issue affecting Flexera One services in the APAC region. Customers may experience intermittent access issues or errors while using Flexera One applications and services. The issue currently appears to be limited to the APAC region. Priority: P1 Restoration Activity: Our teams are actively investigating the issue. The scope and impact are being assessed across Flexera One services in the APAC region, and we are working to identify the underlying cause and restore service stability. Further updates will be provided as more information becomes available.
- investigating Jul 29, 2026, 12:34 AM UTC
Our technical teams are actively investigating the issue. The issue appears to be intermittent, with some requests succeeding while others continue to fail. We are reviewing affected services and their dependencies to determine the scope of impact, identify the underlying cause, and restore service stability.
- resolved Jul 29, 2026, 02:05 AM UTC
Technical teams have mitigated the issue affecting Flexera One services in the APAC region. Service functionality has been restored, and validation confirms that affected applications and services are operating as expected. During the investigation, teams identified intermittent service communication issues that resulted in access issues and errors for some customers. As part of the mitigation effort, technical teams restarted affected services, after which service functionality recovered and validation confirmed successful restoration of impacted services. We will continue to review the incident and monitor service health.