Flexera incident

Software Vulnerability Research (SVR) - Service Disruption

Critical Resolved View vendor source →

Flexera experienced a critical incident on July 29, 2026 affecting Software Vulnerability Research, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 04:36 AM UTC
Resolved
Jul 29, 2026, 09:52 AM UTC
Duration
5h 16m
Detected by Pingoru
Jul 29, 2026, 04:36 AM UTC

Affected components

Software Vulnerability Research

Update timeline

  1. investigating Jul 29, 2026, 04:36 AM UTC

    Incident Description: We are investigating an issue affecting the Software Vulnerability Research (SVR) service. Customers may be experiencing difficulties accessing or using SVR at this time. Priority: P1 Restoration Activity: Our teams are actively investigating the issue and working to restore service. Mitigation activities are currently underway as we work to bring the service back online. Further updates will be provided as more information becomes available.

  2. investigating Jul 29, 2026, 06:02 AM UTC

    Recovery actions have been implemented; however, the service continues to experience instability under current workload conditions, resulting in ongoing service disruptions. Our teams are actively working to reduce the impact and restore service availability. Further updates will be provided as more information becomes available.

  3. resolved Jul 29, 2026, 09:52 AM UTC

    Technical teams have restored service availability for Software Vulnerability Research (SVR). Recovery actions were implemented to address the service instability, and validation has confirmed that SVR functionality has been restored. We will continue to closely monitor the service to ensure ongoing stability. A post-mortem report containing additional details, including the root cause and preventative measures, will be published in the coming days.