Spot - Service degradation across mutiple cloud providers

Update timeline

1. monitoring Nov 03, 2026, 09:38 AM UTC

   Incident Description: We are investigating an issue affecting Spot services, where a subset of customers may experience launch and scaling issues with across multiple cloud providers. Our monitoring identified increased error rates and service interruptions affecting request processing. Business Impact: Affected customers may experience failures or degraded performance when launching resources or performing scaling operations through Elastigroup and Ocean. Our teams are continuing to assess the overall scope and duration of the impact. Restoration Activity: Our technical teams are actively investigating the underlying cause of the disruption and monitoring service health. The previously observed alerts have recovered, and request processing appears to be returning to normal levels. Teams are continuing to validate service stability and confirm full restoration. Further updates will be provided as the investigation progresses.

2. resolved Nov 03, 2026, 10:11 AM UTC

   After extended monitoring , our teams have confirmed that the services are stable . This incident is now resolved. We will share further details via a post mortem report.