Firstup incident
EU Platform Service Disruption - Insights Reports Failing To Load Intermittently
Resolved after 7 hours 4 minutes, affecting Insights, on September 9, 2026.
Insights Reports have remained stable and fully available after the fix was released in the production environment. This incident is now resolved. We will publish a Root Cause Analysis here once a full incident postmortem has been completed.
Affected components
Update timeline
- investigating Sep 09, 2026, 02:06 PM UTC
We are currently investigating reports where Insights Reports are intermittently failing to load for EU customers only. We will provide an update within 1 hour.
- identified Sep 09, 2026, 03:00 PM UTC
We have identified a potential root cause for this issue and are working towards mitigation. Another update will be provided within the next 1 hour.
- monitoring Sep 09, 2026, 04:00 PM UTC
We have fixed the underlying issue with loading Insights Reports and completed a data backfill task to restore any data that may have been missed in the reports. We will be placing the affected components under monitoring for now.
- resolved Sep 09, 2026, 09:10 PM UTC
Insights Reports have remained stable and fully available after the fix was released in the production environment. This incident is now resolved. We will publish a Root Cause Analysis here once a full incident postmortem has been completed.
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