Firstup incident
Shortcuts on US2 displaying as placehoders or showing an error that shortcuts are not available...
Resolved after 1 hour 43 minutes, affecting Web Experience and Mobile Experience, on October 1, 2026.
This incident has been resolved, and all impacted components have remained stable and fully available. A Root Cause Analysis for this incident will be provided as soon as the incident postmortem has been concluded.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:40 PM UTC
We are currently investigating multiple reports of shortcuts not rendering as expected for programs hosted on US2. No other regions are impacted at this time.
- identified Oct 01, 2026, 08:48 PM UTC
We have identified a potential root cause for this issue and are working to mitigate it. Another update will be provided within 1 hour.
- monitoring Oct 01, 2026, 09:07 PM UTC
A fix for this issue has been released. A refresh of the Employee Experience page may be required to reload the shortcuts. We will be placing the impacted components under monitoring for now.
- resolved Oct 01, 2026, 10:24 PM UTC
This incident has been resolved, and all impacted components have remained stable and fully available. A Root Cause Analysis for this incident will be provided as soon as the incident postmortem has been concluded.
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