First Resonance incident

[GovCloud (US West)] Degraded performance on ION GovCloud region

Minor Resolved View vendor source →

First Resonance experienced a minor incident on July 24, 2026 affecting API and Application and UI, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 12:26 AM UTC
Resolved
Jul 24, 2026, 02:23 AM UTC
Duration
1h 57m
Detected by Pingoru
Jul 24, 2026, 12:26 AM UTC

Affected components

APIApplication and UI

Update timeline

  1. investigating Jul 24, 2026, 12:26 AM UTC

    Status: Investigating We are currently investigating the issue. Affected components API (Degraded performance) Application and UI (Degraded performance)

  2. monitoring Jul 24, 2026, 12:55 AM UTC

    Status: Monitoring We've upsized the database to temporarily alleviate memory pressure as a first stopgap. Continuing to monitor the API performance closely. Affected components API (Degraded performance) Application and UI (Degraded performance)

  3. monitoring Jul 24, 2026, 01:27 AM UTC

    Status: Monitoring API latency has settled down. Continuing to monitor. Affected components API (Operational) Application and UI (Operational)

  4. resolved Jul 24, 2026, 02:23 AM UTC

    Status: Resolved API latency is stable - issue is resolved. Affected components API (Operational) Application and UI (Operational)