First Resonance Outage History
First Resonance is up right nowPingoru has recorded 7 incidents for First Resonance: 6 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 1 | 336 of 744 (45%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Minor September 10, 2026 [Asia Pacific (Sydney)] Issue with Autoplan 4h 51m Application and UI
Started Sep 10, 2026, 08:08 PM UTC· resolved Sep 11, 2026, 01:00 AM UTC
- identified Sep 10, 2026, 08:08 PM UTC
There is currently an issue with Autoplan where demand is not accurately being generated. This issue also affects the generation of aBOMS for inventory whose parts do not have a released mBOM. We have identified the root cause of the incident and are working on fixing it now.
- monitoring Sep 10, 2026, 08:35 PM UTC
We have deployed a fix to the GovCloud region and are now monitoring.
- resolved Sep 11, 2026, 01:00 AM UTC
We have monitored the situation. The issue is now resolved.
Minor September 10, 2026 [GovCloud (US West)] Issue with Autoplan 4h 51m Application and UI
Started Sep 10, 2026, 08:08 PM UTC· resolved Sep 11, 2026, 01:00 AM UTC
- identified Sep 10, 2026, 08:08 PM UTC
There is currently an issue with Autoplan where demand is not accurately being generated. This issue also affects the generation of aBOMS for inventory whose parts do not have a released mBOM. We have identified the root cause of the incident and are working on fixing it now.
- monitoring Sep 10, 2026, 08:35 PM UTC
We have deployed a fix to the GovCloud region and are now monitoring.
- resolved Sep 11, 2026, 01:00 AM UTC
We have monitored the situation. The issue is now resolved.
Minor September 3, 2026 [US West (Oregon)] File attachments intermittently failing to load 1h 16m API
Started Sep 03, 2026, 09:50 PM UTC· resolved Sep 03, 2026, 11:06 PM UTC
- investigating Sep 03, 2026, 09:50 PM UTC
We're investigating an issue where file attachments, images, and other uploaded content may intermittently fail to load or take longer than usual to appear. Other parts of the application are unaffected. We're monitoring the situation and will post updates as we learn more.
- resolved Sep 03, 2026, 11:06 PM UTC
This issue has been resolved. File attachments, images, and other uploaded content are loading normally again. Thank you for your patience.
Minor August 13, 2026 [US West (Oregon)] Degradation of Service 19d 7h Application and UI
Started Aug 13, 2026, 02:39 PM UTC· resolved Sep 01, 2026, 10:01 PM UTC
- investigating Aug 13, 2026, 02:39 PM UTC
We are currently investigating the issue.
- identified Aug 13, 2026, 03:00 PM UTC
We have identified the root cause of the incident and are solving the issue now.
- resolved Sep 01, 2026, 10:01 PM UTC
This incident was resolved on August 13. The elevated API errors have been fixed, and service has been operating normally since. We apologize for the delay in updating this page.
Minor July 29, 2026 [US West (Oregon)] New ION Experience has partial outage on select pages. 19m Application and UI
Started Jul 29, 2026, 05:15 PM UTC· resolved Jul 29, 2026, 05:35 PM UTC
- investigating Jul 29, 2026, 05:15 PM UTC
We are currently investigating the issue.
- resolved Jul 29, 2026, 05:35 PM UTC
We have rolled back new ION Experience to a known working version.
Minor July 24, 2026 [GovCloud (US West)] Degraded performance on ION GovCloud region 1h 57m API, Application and UI
Started Jul 24, 2026, 12:26 AM UTC· resolved Jul 24, 2026, 02:23 AM UTC
- investigating Jul 24, 2026, 12:26 AM UTC
We are currently investigating the issue.
- monitoring Jul 24, 2026, 12:55 AM UTC
We've upsized the database to temporarily alleviate memory pressure as a first stopgap. Continuing to monitor the API performance closely.
- monitoring Jul 24, 2026, 01:27 AM UTC
API latency has settled down. Continuing to monitor.
- resolved Jul 24, 2026, 02:23 AM UTC
API latency is stable - issue is resolved.
Minor October 9, 2025 Current performance degradation with autoplan and notifications 1h 51m
Started Oct 09, 2025, 04:33 PM UTC· resolved Oct 09, 2025, 06:24 PM UTC
No vendor updates were posted for this incident.