Firmable incident

User Management & Authentication: Elevated error rate in domain provisioning - Third-party service Status

Minor Resolved View vendor source →

Firmable experienced a minor incident on July 31, 2026, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 12:43 PM UTC
Resolved
Jul 31, 2026, 01:13 PM UTC
Duration
29m
Detected by Pingoru
Jul 31, 2026, 12:43 PM UTC

Update timeline

  1. identified Jul 31, 2026, 12:43 PM UTC

    Status: Identified We have identified an issue with our authentication provider affecting the Firmable App. We are working on a resolution. Affected components User Management & Authentication (Degraded performance)

  2. monitoring Jul 31, 2026, 12:54 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  3. monitoring Jul 31, 2026, 12:54 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  4. resolved Jul 31, 2026, 01:13 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)