Firmable incident

User Management & Authentication: Increased API latency and errors - a third-party service Status

Minor Resolved View vendor source →

Firmable experienced a minor incident on August 4, 2026, lasting 8d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 11:13 PM UTC
Resolved
Aug 13, 2026, 01:38 AM UTC
Duration
8d 2h
Detected by Pingoru
Aug 04, 2026, 11:13 PM UTC

Update timeline

  1. investigating Aug 04, 2026, 11:13 PM UTC

    Status: Investigating We are investigating an issue with our authentication provider that may be affecting the app. We will provide updates as we have more information. Affected components User Management & Authentication (Degraded performance)

  2. resolved Aug 04, 2026, 11:43 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)

  3. monitoring Aug 04, 2026, 11:43 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  4. resolved Aug 13, 2026, 01:38 AM UTC

    Status: Resolved The issue has been resolved. Affected components User Management & Authentication (Operational)