Firmable incident

User Management & Authentication: Elevated API latency

Minor Resolved View vendor source →

Firmable experienced a minor incident on August 31, 2026, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 02:14 PM UTC
Resolved
Aug 31, 2026, 03:53 PM UTC
Duration
1h 39m
Detected by Pingoru
Aug 31, 2026, 02:14 PM UTC

Update timeline

  1. investigating Aug 31, 2026, 02:14 PM UTC

    Status: Investigating We are investigating an issue with our authentication provider that may be affecting the Firmable App. We will provide updates as we have more information. Affected components User Management & Authentication (Degraded performance)

  2. monitoring Aug 31, 2026, 03:24 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  3. resolved Aug 31, 2026, 03:53 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)