Firmable incident

User Management & Authentication: Delayed email delivery to Microsoft (Outlook / Microsoft 365) recipients

Minor Resolved View vendor source →

Firmable experienced a minor incident on September 4, 2026, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 10:23 AM UTC
Resolved
Sep 04, 2026, 02:53 PM UTC
Duration
4h 29m
Detected by Pingoru
Sep 04, 2026, 10:23 AM UTC

Update timeline

  1. investigating Sep 04, 2026, 10:23 AM UTC

    Status: Investigating We are investigating an issue with our authentication provider that may be affecting the Firmable App. We will provide updates as we have more information. Affected components User Management & Authentication (Degraded performance)

  2. monitoring Sep 04, 2026, 01:53 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  3. resolved Sep 04, 2026, 02:53 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)