Firmable incident

User Management & Authentication: Delays in webhook delivery

Minor Resolved View vendor source →

Firmable experienced a minor incident on September 16, 2026, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 12:44 PM UTC
Resolved
Sep 16, 2026, 03:33 PM UTC
Duration
2h 49m
Detected by Pingoru
Sep 16, 2026, 12:44 PM UTC

Update timeline

  1. identified Sep 16, 2026, 12:44 PM UTC

    Status: Identified We have identified an issue with our authentication provider affecting the Firmable App. We are working on a resolution. Affected components User Management & Authentication (Degraded performance)

  2. monitoring Sep 16, 2026, 01:34 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  3. resolved Sep 16, 2026, 01:43 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)

  4. monitoring Sep 16, 2026, 03:14 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  5. resolved Sep 16, 2026, 03:33 PM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)