Firmable incident

User Management & Authentication: Dashboard increased latency

Minor Resolved View vendor source →

Firmable experienced a minor incident on October 1, 2026, lasting 14h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 04:53 PM UTC
Resolved
Oct 02, 2026, 07:33 AM UTC
Duration
14h 40m
Detected by Pingoru
Oct 01, 2026, 04:53 PM UTC

Update timeline

  1. investigating Oct 01, 2026, 04:53 PM UTC

    Status: Investigating We are investigating an issue with our authentication provider that may be affecting the Firmable App. We will provide updates as we have more information. Affected components User Management & Authentication (Degraded performance)

  2. monitoring Oct 01, 2026, 06:53 PM UTC

    Status: Monitoring A fix has been implemented for the authentication issue and we are monitoring the situation. Affected components User Management & Authentication (Degraded performance)

  3. resolved Oct 02, 2026, 07:33 AM UTC

    Status: Resolved The authentication provider issue has been resolved. The Firmable App is fully operational. Affected components User Management & Authentication (Operational)