Unplanned Outage
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Firetext Outage History
Firetext is up right nowFiretext had 16 outages in the last 2 years totaling 142h 24m of downtime — averaging 0.7 incidents per month.
There were 16 Firetext outages since August 21, 2024 totaling 142h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
O2 degradation of MT, MO and DR delivery
Affected: Outbound SMSInbound SMS
Timeline · 2 updates
- investigating Aug 14, 2026, 10:01 AM UTC
We are aware of some degradation with SMS performance to and from O2 starting at 14/08/26 10:36 BST. MT, MO and DR deliveries maybe affected or delayed.
- resolved Aug 14, 2026, 11:17 AM UTC
This incident has been resolved as of 14/08/26 11:12 BST.
Inbound SMS Degradation
Affected: Inbound SMS
Timeline · 3 updates
- investigating Jul 01, 2026, 08:42 AM UTC
We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.
- monitoring Jul 01, 2026, 09:16 AM UTC
The issue has been identified and a fix has been implemented. Customers affected should start seeing inbound messages.
- resolved Jul 01, 2026, 03:18 PM UTC
This incident has now been resolved. Inbound messages were affected for a small number of customers, who have been notified, between 26/06/26 21:30 BST and 01/07/26 09:50 BST.
Vodafone UK degradation of MT, MO and DR delivery
Affected: Outbound SMSInbound SMS
Timeline · 2 updates
- investigating Jun 29, 2026, 11:23 AM UTC
We are aware of some degradation with SMS performance to and from Vodafone UK starting at 11:56 BST. MT, MO and DR deliveries maybe affected or delayed.
- resolved Jun 29, 2026, 01:58 PM UTC
This incident was resolved at 14:29 BST.
Connectivity Issues
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Timeline · 4 updates
- investigating Jun 26, 2026, 10:50 AM UTC
We are currently investigating connectivity issues to our web application and API.
- identified Jun 26, 2026, 01:36 PM UTC
We have identified the ongoing issue and our team is working with our hosting providers to get the problem rectified.
- monitoring Jun 26, 2026, 03:19 PM UTC
The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.
- resolved Jun 27, 2026, 09:31 AM UTC
This incident has been resolved as of 26/06/26 22:30
Vodafone degradation of MT, MO and DR delivery
Affected: Outbound SMSInbound SMS
Timeline · 3 updates
- investigating Jun 16, 2026, 09:01 PM UTC
We are aware of some degradation with SMS performance to and from Vodafone starting at 18:53 BST. MT, MO and DR deliveries maybe affected or delayed.
- monitoring Jun 16, 2026, 10:24 PM UTC
A fix has been implemented with new Vodafone messages delivering as of 21:23 BST and delivery receipts for earlier messages are now coming in.
- resolved Jun 17, 2026, 07:53 AM UTC
This incident has been resolved as of 16/06/26 23:06 BST
Lebara degradation of MT, MO and DR delivery
Affected: Outbound SMS
Timeline · 2 updates
- investigating May 14, 2026, 10:27 AM UTC
We are aware of some degradation with SMS performance to Lebara starting at 11:00 BST. MT, MO and DR deliveries maybe affected or delayed.
- resolved May 14, 2026, 12:32 PM UTC
This incident has been resolved.
Hosting Provider Connectivity
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Timeline · 3 updates
- investigating May 11, 2026, 02:41 PM UTC
We are currently experiencing intermittent connectivity issues with our hosting provider and are continuing to investigate.
- monitoring May 11, 2026, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 03:43 PM UTC
We have continued to monitor for 24 hours and have observed no further occurrences.
Intermittant Upstream Connectivity Issues
Affected: APIApplicationOutbound SMSInbound SMSURL Shortener
Timeline · 4 updates
- investigating Dec 16, 2025, 01:35 PM UTC
Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.
- investigating Dec 16, 2025, 01:44 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 16, 2025, 04:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 08:57 PM UTC
This incident has been resolved.
URL shortener and opt-out page degradation
Affected: URL Shortener
Timeline · 3 updates
- investigating Nov 18, 2025, 12:11 PM UTC
We are aware of an on-going issue with Cloudflare, our DNS resolution and captcha provider from 11:30 (GMT). Some users may experience issues when using the URL shortener and opt-out landing pages.
- monitoring Nov 18, 2025, 04:23 PM UTC
Cloudflare have fixed the issue and we're continuing to monitor. The URL shortener and optout pages should now be functioning correctly.
- resolved Nov 18, 2025, 05:31 PM UTC
This incident has been resolved.
Messages not being received on our EE Reply Numbers
Affected: Outbound SMSInbound SMS
Timeline · 7 updates
- investigating Nov 04, 2025, 10:02 AM UTC
We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. We're working to identify and rectify the issue, the messages should deliver once re-connected.
- investigating Nov 04, 2025, 05:07 PM UTC
We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.
- investigating Nov 04, 2025, 05:08 PM UTC
We are continuing to investigate this issue.
- investigating Nov 04, 2025, 08:26 PM UTC
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
- monitoring Nov 04, 2025, 08:26 PM UTC
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
- monitoring Nov 04, 2025, 08:28 PM UTC
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
- resolved Nov 05, 2025, 09:24 AM UTC
This incident has been resolved.
EE degradation of MT, MO and DR delivery
Affected: Outbound SMSInbound SMS
Timeline · 3 updates
- investigating Aug 08, 2025, 10:53 AM UTC
We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.
- monitoring Aug 08, 2025, 01:08 PM UTC
We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.
- resolved Aug 08, 2025, 02:28 PM UTC
This incident has been resolved.
Minor Degradation with VMO2
Timeline · 2 updates
- monitoring Jul 18, 2025, 12:37 PM UTC
We are aware of some minor degradation with SMS performance towards VMO2 earlier today between 11:15-11:45, but we can see that performance has now stabilised.
- resolved Jul 18, 2025, 02:35 PM UTC
This incident is now resolved.
O2UK Delays
Affected: Outbound SMS
Timeline · 4 updates
- investigating Jan 13, 2025, 12:31 PM UTC
We are currently observing some delays with O2UK and are investigating.
- investigating Jan 13, 2025, 01:50 PM UTC
O2UK are aware of the issue and are investigating.
- monitoring Jan 13, 2025, 02:13 PM UTC
O2UK have implemented a fix, and we are monitoring.
- resolved Jan 13, 2025, 03:57 PM UTC
Our monitoring shows connectivity towards O2UK is now stable, so this incident is now being marked as resolved.
Intermittent Connectivity
Affected: APIApplicationOutbound SMSInbound SMSURL ShortenerWebsite
Timeline · 3 updates
- investigating Dec 09, 2024, 09:42 PM UTC
We are currently investigating intermittent connectivity for some users with our upstream hosting providers.
- monitoring Dec 09, 2024, 10:13 PM UTC
The connectivity has stabilised and we're continuing to monitor.
- resolved Dec 09, 2024, 10:59 PM UTC
This incident has been resolved.
Degraded performance
Affected: APIApplication
Timeline · 4 updates
- investigating Aug 21, 2024, 10:11 AM UTC
We are currently investigating degraded performance across the API and application.
- identified Aug 21, 2024, 10:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2024, 10:58 AM UTC
Degraded performance resulting from connectivity issues has been fixed and we are monitoring the systems.
- resolved Aug 21, 2024, 12:59 PM UTC
This incident has been resolved.