Firetext had 15 outages in the last 2 years totaling 120h 14m of downtime — averaging 0.6 incidents per month.
There were 15 Firetext outages since August 21, 2024 totaling 120h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of some degradation with SMS performance to and from O2 starting at 14/08/26 10:36 BST. MT, MO and DR deliveries maybe affected or delayed.
This incident has been resolved as of 14/08/26 11:12 BST.
We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.
The issue has been identified and a fix has been implemented. Customers affected should start seeing inbound messages.
This incident has now been resolved. Inbound messages were affected for a small number of customers, who have been notified, between 26/06/26 21:30 BST and 01/07/26 09:50 BST.
We are aware of some degradation with SMS performance to and from Vodafone UK starting at 11:56 BST. MT, MO and DR deliveries maybe affected or delayed.
This incident was resolved at 14:29 BST.
We are currently investigating connectivity issues to our web application and API.
We have identified the ongoing issue and our team is working with our hosting providers to get the problem rectified.
The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.
This incident has been resolved as of 26/06/26 22:30
We are aware of some degradation with SMS performance to and from Vodafone starting at 18:53 BST. MT, MO and DR deliveries maybe affected or delayed.
A fix has been implemented with new Vodafone messages delivering as of 21:23 BST and delivery receipts for earlier messages are now coming in.
This incident has been resolved as of 16/06/26 23:06 BST
We are aware of some degradation with SMS performance to Lebara starting at 11:00 BST. MT, MO and DR deliveries maybe affected or delayed.
This incident has been resolved.
We are currently experiencing intermittent connectivity issues with our hosting provider and are continuing to investigate.
A fix has been implemented and we are monitoring the results.
We have continued to monitor for 24 hours and have observed no further occurrences.
Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an on-going issue with Cloudflare, our DNS resolution and captcha provider from 11:30 (GMT). Some users may experience issues when using the URL shortener and opt-out landing pages.
Cloudflare have fixed the issue and we're continuing to monitor. The URL shortener and optout pages should now be functioning correctly.
This incident has been resolved.
We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. We're working to identify and rectify the issue, the messages should deliver once re-connected.
We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.
We are continuing to investigate this issue.
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.
This incident has been resolved.
We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.
We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.
This incident has been resolved.
We are aware of some minor degradation with SMS performance towards VMO2 earlier today between 11:15-11:45, but we can see that performance has now stabilised.
This incident is now resolved.
We are currently observing some delays with O2UK and are investigating.
O2UK are aware of the issue and are investigating.
O2UK have implemented a fix, and we are monitoring.
Our monitoring shows connectivity towards O2UK is now stable, so this incident is now being marked as resolved.
We are currently investigating intermittent connectivity for some users with our upstream hosting providers.
The connectivity has stabilised and we're continuing to monitor.
This incident has been resolved.
We are currently investigating degraded performance across the API and application.
The issue has been identified and a fix is being implemented.
Degraded performance resulting from connectivity issues has been fixed and we are monitoring the systems.
This incident has been resolved.