Firetext Outage History

Started Oct 22, 2026, 12:56 PM UTC· resolved Oct 22, 2026, 03:13 PM UTC

1. investigating Oct 22, 2026, 12:56 PM UTC

   We are aware of some degradation with SMS performance to and from O2 starting at 22/10/26 13:28 BST. MT, MO and DR deliveries maybe affected or delayed.

2. resolved Oct 22, 2026, 03:13 PM UTC

   This incident was resolved at 22/10/26 15:16 BST.

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Started Aug 18, 2026, 11:47 PM UTC· resolved Aug 19, 2026, 10:31 PM UTC

1. investigating Aug 18, 2026, 11:47 PM UTC

   We are aware of services currently being unavailable. The team is actively investigating and working to resolve the issues.

2. investigating Aug 19, 2026, 12:20 AM UTC

   Our database instances have crashed as 19/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.

3. investigating Aug 19, 2026, 12:23 AM UTC

   Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.

4. investigating Aug 19, 2026, 12:24 AM UTC

   Our database instances have crashed as 18/08/26 23:47 BST. The team is currently looking to restore services from backups but we anticipate this to take several hours. Outbound and Inbound SMS are currently affected.

5. investigating Aug 19, 2026, 03:57 AM UTC

   Attempts to restore services are taking longer than expected. We apologise for the continued interruption.

6. investigating Aug 19, 2026, 07:41 AM UTC

   Unfortunately restorations of the affected database instances are still in progress, we're awaiting feedback from engineers on expediting the process. A further update will be provided at 10am.

7. investigating Aug 19, 2026, 09:03 AM UTC

   Progress is still slow but approaching 50%, the team continue to evaluate all available options. Next update by 12pm.

8. monitoring Aug 19, 2026, 11:11 AM UTC

   A fix was put in place promoting a new instance around 11:30. Messages look to be flowing again. The team will continue to monitor before closing the incident. If still having any issues do let us know.

9. resolved Aug 19, 2026, 10:31 PM UTC

   This incident has been resolved.

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Started Jul 01, 2026, 08:42 AM UTC· resolved Jul 01, 2026, 03:18 PM UTC

1. investigating Jul 01, 2026, 08:42 AM UTC

   We are currently investigating an ongoing issue with inbound messages to O2 and Vodafone virtual reply numbers. Some customers may be affected. We apologise for any inconvenience caused, and our team is actively working to get this issue resolved.

2. monitoring Jul 01, 2026, 09:16 AM UTC

   The issue has been identified and a fix has been implemented. Customers affected should start seeing inbound messages.

3. resolved Jul 01, 2026, 03:18 PM UTC

   This incident has now been resolved. Inbound messages were affected for a small number of customers, who have been notified, between 26/06/26 21:30 BST and 01/07/26 09:50 BST.

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Started Jun 29, 2026, 11:23 AM UTC· resolved Jun 29, 2026, 01:58 PM UTC

1. investigating Jun 29, 2026, 11:23 AM UTC

   We are aware of some degradation with SMS performance to and from Vodafone UK starting at 11:56 BST. MT, MO and DR deliveries maybe affected or delayed.

2. resolved Jun 29, 2026, 01:58 PM UTC

   This incident was resolved at 14:29 BST.

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Started Jun 26, 2026, 10:50 AM UTC· resolved Jun 27, 2026, 09:31 AM UTC

1. investigating Jun 26, 2026, 10:50 AM UTC

   We are currently investigating connectivity issues to our web application and API.

2. identified Jun 26, 2026, 01:36 PM UTC

   We have identified the ongoing issue and our team is working with our hosting providers to get the problem rectified.

3. monitoring Jun 26, 2026, 03:19 PM UTC

   The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.

4. resolved Jun 27, 2026, 09:31 AM UTC

   This incident has been resolved as of 26/06/26 22:30

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Started Jun 16, 2026, 09:01 PM UTC· resolved Jun 17, 2026, 07:53 AM UTC

1. investigating Jun 16, 2026, 09:01 PM UTC

   We are aware of some degradation with SMS performance to and from Vodafone starting at 18:53 BST. MT, MO and DR deliveries maybe affected or delayed.

2. monitoring Jun 16, 2026, 10:24 PM UTC

   A fix has been implemented with new Vodafone messages delivering as of 21:23 BST and delivery receipts for earlier messages are now coming in.

3. resolved Jun 17, 2026, 07:53 AM UTC

   This incident has been resolved as of 16/06/26 23:06 BST

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Started May 14, 2026, 10:27 AM UTC· resolved May 14, 2026, 12:32 PM UTC

1. investigating May 14, 2026, 10:27 AM UTC

   We are aware of some degradation with SMS performance to Lebara starting at 11:00 BST. MT, MO and DR deliveries maybe affected or delayed.

2. resolved May 14, 2026, 12:32 PM UTC

   This incident has been resolved.

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Started May 11, 2026, 02:41 PM UTC· resolved May 12, 2026, 03:43 PM UTC

1. investigating May 11, 2026, 02:41 PM UTC

   We are currently experiencing intermittent connectivity issues with our hosting provider and are continuing to investigate.

2. monitoring May 11, 2026, 03:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2026, 03:43 PM UTC

   We have continued to monitor for 24 hours and have observed no further occurrences.

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Started Dec 16, 2025, 01:35 PM UTC· resolved Dec 16, 2025, 08:57 PM UTC

1. investigating Dec 16, 2025, 01:35 PM UTC

   Our Upstream DataCentre Provider is having intermmitent connectivity issues between both UK sites. The team are currently working to stabilise connectivity.

2. investigating Dec 16, 2025, 01:44 PM UTC

   We are continuing to investigate this issue.

3. monitoring Dec 16, 2025, 04:31 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 16, 2025, 08:57 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:11 PM UTC· resolved Nov 18, 2025, 05:31 PM UTC

1. investigating Nov 18, 2025, 12:11 PM UTC

   We are aware of an on-going issue with Cloudflare, our DNS resolution and captcha provider from 11:30 (GMT). Some users may experience issues when using the URL shortener and opt-out landing pages.

2. monitoring Nov 18, 2025, 04:23 PM UTC

   Cloudflare have fixed the issue and we're continuing to monitor. The URL shortener and optout pages should now be functioning correctly.

3. resolved Nov 18, 2025, 05:31 PM UTC

   This incident has been resolved.

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Started Nov 04, 2025, 10:02 AM UTC· resolved Nov 05, 2025, 09:24 AM UTC

1. investigating Nov 04, 2025, 10:02 AM UTC

   We're observing connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. We're working to identify and rectify the issue, the messages should deliver once re-connected.

2. investigating Nov 04, 2025, 05:07 PM UTC

   We continue to see connectivity issues with our partners at EE, inbound messages to our EE reply numbers are currently not being delivered to us and outbound SMS, specifically via our EE route, is degraded. Our team is working directly with EE to pinpoint the exact cause of the problem on their side and get a fix implemented.

3. investigating Nov 04, 2025, 05:08 PM UTC

   We are continuing to investigate this issue.

4. investigating Nov 04, 2025, 08:26 PM UTC

   A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

5. monitoring Nov 04, 2025, 08:26 PM UTC

   A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

6. monitoring Nov 04, 2025, 08:28 PM UTC

   A fix has been applied to resolve the issue, we are now monitoring and can see backlogged inbound and outbound messages delivering.

7. resolved Nov 05, 2025, 09:24 AM UTC

   This incident has been resolved.

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Started Aug 08, 2025, 10:53 AM UTC· resolved Aug 08, 2025, 02:28 PM UTC

1. investigating Aug 08, 2025, 10:53 AM UTC

   We are aware of some degradation with SMS performance to and from EE starting at 10:14 BST. MT, MO and DR deliveries maybe affected or delayed.

2. monitoring Aug 08, 2025, 01:08 PM UTC

   We've received confirmation from EE that the incident has been resolved as of 13:26. Any delivery receipts, inbound and outbound messages delayed during the period will have been queued and delivered as connectivity stabilised.

3. resolved Aug 08, 2025, 02:28 PM UTC

   This incident has been resolved.

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Started Jul 18, 2025, 12:37 PM UTC· resolved Jul 18, 2025, 02:35 PM UTC

1. monitoring Jul 18, 2025, 12:37 PM UTC

   We are aware of some minor degradation with SMS performance towards VMO2 earlier today between 11:15-11:45, but we can see that performance has now stabilised.

2. resolved Jul 18, 2025, 02:35 PM UTC

   This incident is now resolved.

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Started Jan 13, 2025, 12:31 PM UTC· resolved Jan 13, 2025, 03:57 PM UTC

1. investigating Jan 13, 2025, 12:31 PM UTC

   We are currently observing some delays with O2UK and are investigating.

2. investigating Jan 13, 2025, 01:50 PM UTC

   O2UK are aware of the issue and are investigating.

3. monitoring Jan 13, 2025, 02:13 PM UTC

   O2UK have implemented a fix, and we are monitoring.

4. resolved Jan 13, 2025, 03:57 PM UTC

   Our monitoring shows connectivity towards O2UK is now stable, so this incident is now being marked as resolved.

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Started Dec 09, 2024, 09:42 PM UTC· resolved Dec 09, 2024, 10:59 PM UTC

1. investigating Dec 09, 2024, 09:42 PM UTC

   We are currently investigating intermittent connectivity for some users with our upstream hosting providers.

2. monitoring Dec 09, 2024, 10:13 PM UTC

   The connectivity has stabilised and we're continuing to monitor.

3. resolved Dec 09, 2024, 10:59 PM UTC

   This incident has been resolved.

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