Finnish Trust Network incident

IN Groupe is currently working to resolve the incident

Minor Resolved View vendor source →

Finnish Trust Network experienced a minor incident on May 19, 2026 affecting E-Archive, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 06:54 AM UTC
Resolved
May 19, 2026, 08:18 AM UTC
Duration
1h 24m
Detected by Pingoru
May 19, 2026, 06:54 AM UTC

Affected components

E-Archive

Update timeline

  1. investigating May 19, 2026, 06:54 AM UTC

    HIS NOTIFICATION APPLIES TO: Customers using E-Archive. DESCRIPTION: E-Archive services are experiencing an incident. IN Groupe is currently working to resolve the operational problems. CONSEQUENCE: End users and customers might experience problems when trying to use the services.

  2. resolved May 19, 2026, 08:18 AM UTC

    Between 18:00 on 18 May and 09:27 on 19 May, the archive service experienced elevated HTTP 503 errors affecting E-Archive (21.1% of requests). The issue was traced to database communication errors introduced by change CHG0405144 and was resolved by restarting the affected application server. Monitoring confirmed full recovery at 09:27 on 19 May. Internal reference INC0915173.