Finnish Trust Network incident
IN Groupe is currently working to resolve the incident
Resolved after 1 hour 24 minutes, affecting E-Archive, on May 19, 2026.
Between 18:00 on 18 May and 09:27 on 19 May, the archive service experienced elevated HTTP 503 errors affecting E-Archive (21.1% of requests). The issue was traced to database communication errors introduced by change CHG0405144 and was resolved by restarting the affected application server. Monitoring confirmed full recovery at 09:27 on 19 May. Internal reference INC0915173.
Affected components
Update timeline
- investigating May 19, 2026, 06:54 AM UTC
HIS NOTIFICATION APPLIES TO: Customers using E-Archive. DESCRIPTION: E-Archive services are experiencing an incident. IN Groupe is currently working to resolve the operational problems. CONSEQUENCE: End users and customers might experience problems when trying to use the services.
- resolved May 19, 2026, 08:18 AM UTC
Between 18:00 on 18 May and 09:27 on 19 May, the archive service experienced elevated HTTP 503 errors affecting E-Archive (21.1% of requests). The issue was traced to database communication errors introduced by change CHG0405144 and was resolved by restarting the affected application server. Monitoring confirmed full recovery at 09:27 on 19 May. Internal reference INC0915173.
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