Resolved after 17 hours 36 minutes, affecting API and Widget and 1 more, on April 27, 2026.
April 27 \(21:19–23:03 UTC\) and April 28 \(13:47–14:55 UTC\), both caused by upstream Azure OpenAI degradation. During those windows Fini didn't reply to a subset of conversations, no incorrect responses were sent, and answer quality was unaffected for threads we did reply to
Affected components
Update timeline
- resolved Apr 27, 2026, 11:27 PM UTC
LLM outage from 27th april 10:30pm UTC to 28th april 00:50am UTC
- postmortem Apr 29, 2026, 12:07 PM UTC
April 27 \(21:19–23:03 UTC\) and April 28 \(13:47–14:55 UTC\), both caused by upstream Azure OpenAI degradation. During those windows Fini didn't reply to a subset of conversations, no incorrect responses were sent, and answer quality was unaffected for threads we did reply to
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