Fini AI incident

Elevated Errors in Intercom Integration

Resolved after 27 minutes, affecting Chat Integrations with CRMs, on February 25, 2025.

identified Feb 25, 2025, 02:51 PM UTC

Between 1429 and 1511 UTC Intercom server was experiencing increased error rates and high latencies. Intercom team has resolved it on their end: https://www.intercomstatus.com/us-hosting

Started
Feb 25, 2025, 02:46 PM UTC
Resolved
Feb 25, 2025, 03:13 PM UTC
Duration
27m
Detected by Pingoru
Feb 25, 2025, 02:46 PM UTC

Affected components

Chat Integrations with CRMs

Update timeline

  1. identified Feb 25, 2025, 02:46 PM UTC

    Elevated Errors in Intercom Integration

  2. identified Feb 25, 2025, 02:51 PM UTC

    Between 1429 and 1511 UTC Intercom server was experiencing increased error rates and high latencies. Intercom team has resolved it on their end: https://www.intercomstatus.com/us-hosting

  3. resolved Feb 25, 2025, 02:51 PM UTC

    This incident has been resolved.

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