Finalsite incident
Mass Notifications and Messages XR-Enterprise SMS Issues
Finalsite experienced a notice incident on October 16, 2025 affecting Connect and Mass Notifications and 1 more component, lasting 13d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2025, 06:29 PM UTC
Increased Filtering of SMS Messages The Issue: Some SMS messages are being caught by filters applied by our upstream service providers. This typically prevents the message from being delivered and may manifest in your UI as a 30006 or 30007 error.
- monitoring Oct 20, 2025, 12:13 AM UTC
As of today, SMS will now be sent from short code 97178 instead of 54968. This change has been made to increase message reliability and deliverability, resolving the recent filtering issue that was blocking some SMS messages containing links, email addresses, and phone numbers.
- monitoring Oct 28, 2025, 03:47 PM UTC
As of today, emergency SMS messages will be sent from short code 53291, and all other messages will continue to come from 97178. This update restores your previous two-number setup and maintains the improved message reliability and deliverability we implemented to resolve recent filtering issues. “Sign In As” Feature Re-Enabled The “Sign In As” feature has been re-enabled. Some features remain disabled as the investigation continues. Read more in this knowledge base article.
- resolved Oct 30, 2025, 04:20 PM UTC
This incident has been resolved. Please visit this page for more information on unavailable features.