Finalsite experienced a minor incident on August 13, 2025 affecting Messages XR, lasting 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 04:33 PM UTC
We are currently seeing sporadic delays in message sending. This issue is only impacting a subset of clients, specifically those in the US East region. Our team is actively investigating and working to restore normal sending as quickly as possible. We will provide an update as soon as more information is available. Thank you for your patience,
- monitoring Aug 13, 2025, 07:29 PM UTC
A fix has been implemented and we are monitoring the results. Once the team is satisfied with the results, we will once again update this status.
- resolved Aug 14, 2025, 02:33 PM UTC
We would like to report that delays with message sending and reporting have been resolved. After closely monitoring the system, we’ve confirmed that message sending and reporting are now functioning normally. Thank you for your patience while we worked to resolve this matter. We apologize for any inconvenience this may have caused, and please do reach out to our Support team if you have any further questions or concerns.