Finalsite experienced a minor incident on October 7, 2025 affecting Composer US East and Composer US Central and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 01:51 PM UTC
We are currently investigating issues with Composer performance and increased error rates. We are working to analyze and mitigate this problem and will provide additional updates soon.
- identified Oct 07, 2025, 02:51 PM UTC
Our team is continuing work on mitigating Composer performance issues and elevated error rates across sites. We will provide an additional update as soon as possible.
- identified Oct 07, 2025, 06:15 PM UTC
Our team has implemented mitigation for performance issues encountered earlier and are continuing to monitor at this time. Efforts are ongoing to address other functionality and display issues within Composer, and we will provide an additional update as soon as possible.
- identified Oct 07, 2025, 07:52 PM UTC
In order to address Composer functionality and display issues, our team has begun to release a new software version. This will be an ongoing effort to upgrade all websites, and we will provide an additional update when this rollout is completed.
- identified Oct 08, 2025, 12:03 AM UTC
Our work to release the latest software version is ongoing, with many sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
- identified Oct 08, 2025, 03:29 AM UTC
Our work to release the latest software version is ongoing, with the majority of sites now upgraded. We will provide our next update when the rollout is completed, thank you for your patience.
- monitoring Oct 08, 2025, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2025, 08:28 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 08, 2025, 11:34 AM UTC
Our software upgrade has been released to all clients at this time, and we are continuing to monitor. If you are still experiencing any issues in the Composer environment, please contact Support. Thank you for your patience as our team worked to complete this update.
- resolved Oct 08, 2025, 03:13 PM UTC
Our software upgrade has been released to all clients at this time, and this incident has been resolved. If you are still experiencing any issues in the Composer environment, please contact Composer Support.