Finalsite experienced a minor incident on November 13, 2025 affecting Messages XR, lasting 18h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 08:03 PM UTC
Our team is aware of sending delays from the Messages/XR platforms, impacting a subset of clients in the US Central hosting region. We are working to address this issue and will provide additional updates as soon as possible.
- identified Nov 13, 2025, 10:09 PM UTC
Our team is continuing to work on this issue, and sending delays may remain for a subset of clients in the US Central region. We will provide an additional update as soon as possible.
- monitoring Nov 13, 2025, 10:43 PM UTC
We are seeing message sends process as expected at this time, our team is continuing to monitor.
- resolved Nov 14, 2025, 02:16 PM UTC
This issue, which caused sending delays impacting a subset of clients in the US Central hosting region, has been resolved.