Finalsite experienced a minor incident on November 26, 2025 affecting Connect, lasting 12d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 26, 2025, 07:58 PM UTC
We are aware of an incident that may be preventing a subset of SMS traffic from sending properly. We are actively working to resolve this and will provide an update as soon as possible.
- monitoring Nov 27, 2025, 04:30 PM UTC
Changes have been implemented, and monitoring is ongoing.
- investigating Dec 02, 2025, 04:59 PM UTC
We have observed additional instances of SMS sending issues. Our team is investigating the cause and will provide an update as soon as possible.
- monitoring Dec 03, 2025, 03:13 PM UTC
We have implemented additional changes to our SMS backend to help messages send more reliably, and monitoring is ongoing.
- investigating Dec 04, 2025, 10:57 PM UTC
Our development team continues to work towards a resolution on the SMS delivery issues that we have been experiencing. We will be implementing an update during our regular maintenance window tonight, and will continue to monitor delivery after this release to ensure improved message deliverability and reliability.
- monitoring Dec 05, 2025, 03:30 PM UTC
Our development team has completed the latest update to address the ongoing SMS delivery issues during our scheduled maintenance window. Monitoring is ongoing.
- monitoring Dec 08, 2025, 09:37 PM UTC
We are seeing improved SMS sending and delivery following our recent changes. Our team will continue to monitor to ensure stability.
- resolved Dec 09, 2025, 02:06 PM UTC
We continue to see improved SMS sending and delivery following our recent updates, and the issue is now considered resolved. Our team will continue monitoring to ensure performance remains stable.