Filed Outage History
Filed is up right nowPingoru has recorded 12 incidents for Filed: 11 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 5 of 720 (1%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 4 of 744 (1%) |
| August 2026 | 3 | 15 of 744 (2%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 69 (0%) |
Incidents, newest first
Major September 3, 2026 Overall service disruptions 2h 8m App
Started Sep 03, 2026, 03:35 PM UTC· resolved Sep 03, 2026, 05:43 PM UTC
- investigating Sep 03, 2026, 02:15 PM UTC
We are currently investigating a service disruption impacting Tax Planner due to disruptions at Antrophic. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
- identified Sep 03, 2026, 03:35 PM UTC
We have identified the cause of the issue affecting Tax Prep / Review / Planner. Degraded performance is expected due to disruptions at Antrophic: https://status.claude.com/
Minor September 2, 2026 Performance degradation across AI Review and Binder due to Google Gemini outage since 2pm EST 2h 11m App
Started Sep 02, 2026, 06:50 PM UTC· resolved Sep 02, 2026, 09:02 PM UTC
- identified Sep 02, 2026, 06:50 PM UTC
We are currently investigating a service disruption impacting Binder and AI Review. Our team has identified the root cause to be an outage with Google Gemini. We are monitoring it and will provide our next update as soon as possible. Started at 2pm EST, we are investigating FYI please do not rely on Filed for stability right now. Etc etc
- resolved Sep 02, 2026, 09:02 PM UTC
The service disruption affecting AI review, Binder has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Minor August 19, 2026 Some tax preps and reviews are failing 1h 55m
Started Aug 19, 2026, 06:56 PM UTC· resolved Aug 19, 2026, 08:51 PM UTC
- investigating Aug 19, 2026, 06:56 PM UTC
We are currently investigating a service disruption impacting tax prep and tax review runs. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
- monitoring Aug 19, 2026, 08:22 PM UTC
A fix has been implemented and we are currently monitoring the system to ensure full recovery of tax prep and tax review runs. We are seeing signs of improvement and expect the incident to be resolved soon.
- resolved Aug 19, 2026, 08:51 PM UTC
The service disruption affecting tax prep and tax review runs has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Major August 11, 2026 This incident affects CCH Axcess customers only. CCH Axcess is currently experiencing an outage. 4h 4m App
Started Aug 11, 2026, 07:52 PM UTC· resolved Aug 11, 2026, 11:57 PM UTC
- monitoring Aug 11, 2026, 07:52 PM UTC
We’re aware that CCH Axcess is currently experiencing an outage and are monitoring the situation.
- resolved Aug 11, 2026, 11:57 PM UTC
CCH Axcess outage has been resolved
Minor August 6, 2026 Degraded performance on AI prep, AI review and Binder 9h 26m App
Started Aug 06, 2026, 02:48 PM UTC· resolved Aug 07, 2026, 12:14 AM UTC
- investigating Aug 06, 2026, 02:48 PM UTC
We are currently investigating a service disruption impacting AI prep, Review and Binder. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
- resolved Aug 07, 2026, 12:14 AM UTC
The service disruption affecting AI Prep, Review and Binder has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Minor July 29, 2026 Performance degraded due to downtime with upstream model provider 1h 5m App
Started Jul 29, 2026, 09:25 PM UTC· resolved Jul 29, 2026, 10:30 PM UTC
- identified Jul 29, 2026, 09:25 PM UTC
We are currently investigating a service disruption impacting Tax prep, Tax planning and AI review. Our team is has identified the root cause to be downtime with Anthropic. We will provide our next update as soon as possible.
- resolved Jul 29, 2026, 10:30 PM UTC
The service disruption affecting AI prep and AI review has been resolved, and all systems are coming back to normal operations. We apologize for the inconvenience.
Major July 15, 2026 Degraded performance due to sudden spike in traffic (8:12PM UTC) 2h 47m Website, App
Started Jul 15, 2026, 08:15 PM UTC· resolved Jul 15, 2026, 11:02 PM UTC
- resolved Jul 15, 2026, 06:12 PM UTC
The service disruption affecting data entry service has been resolved, and all systems are operating normally. We apologize for the inconvenience. The issue has been identified by the team The services had degraded due to sudden spike in traffic leading to partial failures in data entry service. The system settled after 4hrs and all systems are now operational
Critical May 13, 2026 Degraded experience 39m Website, App
Started May 13, 2026, 03:21 PM UTC· resolved May 13, 2026, 04:01 PM UTC
- investigating May 13, 2026, 03:21 PM UTC
We are currently investigating a service disruption impacting Tax prep, Tax review and Client creation. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
- resolved May 13, 2026, 04:01 PM UTC
The service disruptions has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Major April 7, 2026 Partial Service Issues 4h 52m App
Started Apr 07, 2026, 06:28 PM UTC· resolved Apr 07, 2026, 11:21 PM UTC
- investigating Apr 07, 2026, 06:28 PM UTC
We are currently investigating a service disruption impacting Tax Preps, Tax Reviews and Tax Advisor. Our team is actively working to identify the root cause. We will provide our next update as soon as possible.
- monitoring Apr 07, 2026, 08:56 PM UTC
We have identified the cause of the issue affecting our services. We have now implemented a fix, monitor the system as it recovers and will update you as soon as possible.
- resolved Apr 07, 2026, 11:21 PM UTC
The service disruption has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Major February 26, 2026 Degraded Performance — Tax Software Provider Integrations 3m App
Started Feb 26, 2026, 04:26 PM UTC· resolved Feb 26, 2026, 04:30 PM UTC
- investigating Feb 26, 2026, 04:26 PM UTC
We are currently experiencing intermittent issues with some tax software provider integrations. This may cause delays or failures in data syncing and processing workflows. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available. Impact: Some users may experience delays or errors when interacting with tax software integrations.
- resolved Feb 26, 2026, 04:30 PM UTC
The service disruption affecting has been resolved, and all systems are operating normally. We apologize for the inconvenience.
Notice December 29, 2025 We are facing temporary issue that we are resolving. Please check back in next hour 48m
Started Dec 29, 2025, 08:45 PM UTC· resolved Dec 29, 2025, 09:33 PM UTC
No vendor updates were posted for this incident.
Minor October 29, 2025 Degraded AI tax prep performance due to downstream providers under maintenance 4h 37m
Started Oct 29, 2025, 06:10 PM UTC· resolved Oct 29, 2025, 10:48 PM UTC
No vendor updates were posted for this incident.