Filed experienced a minor incident on May 13, 2026 affecting Website and App, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteApp
Update timeline
- investigating May 13, 2026, 03:21 PM UTC
Status: Investigating We are currently investigating a service disruption impacting Tax prep, Tax review and Client creation. Our team is actively working to identify the root cause. We will provide our next update as soon as possible. Affected components Website (Full outage) App (Full outage)
- resolved May 13, 2026, 04:01 PM UTC
Status: Resolved The service disruptions has been resolved, and all systems are operating normally. We apologize for the inconvenience. Affected components App (Operational) Website (Operational)