Fiix Software incident

Service Disruption

Major Resolved View vendor source →

Fiix Software experienced a major incident on October 22, 2023 affecting V6 Work Orders and V6 Equipment and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2023, 02:42 PM UTC
Resolved
Oct 22, 2023, 09:39 PM UTC
Duration
6h 56m
Detected by Pingoru
Oct 22, 2023, 02:42 PM UTC

Affected components

V6 Work OrdersV6 EquipmentV6 User ManagementWork Request Portal

Update timeline

  1. investigating Oct 22, 2023, 02:42 PM UTC

    We are currently investigating an issue that is impacting some V6 services including the work request portal.

  2. monitoring Oct 22, 2023, 04:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 22, 2023, 04:30 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 22, 2023, 04:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 22, 2023, 09:39 PM UTC

    This incident has been resolved.