Fiix Software incident

Intermittent error messages

Minor Resolved View vendor source →

Fiix Software experienced a minor incident on November 27, 2023 affecting Fiix Desktop, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2023, 08:28 PM UTC
Resolved
Nov 29, 2023, 01:30 AM UTC
Duration
1d 5h
Detected by Pingoru
Nov 27, 2023, 08:28 PM UTC

Affected components

Fiix Desktop

Update timeline

  1. investigating Nov 27, 2023, 08:28 PM UTC

    We are currently experiencing a low impact issue affecting core. Some clients might be receiving error messages when working with multiple work orders and scheduled maintenances .The team has identified the issue and is working on resolving it. For further assistance , please contact [email protected]

  2. identified Nov 27, 2023, 08:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 28, 2023, 02:10 PM UTC

    We are continuing to work on a fix for this issue. We'll share updates at Noon today.

  4. identified Nov 28, 2023, 06:35 PM UTC

    Fix is expected to go out at 8 pm EST.

  5. resolved Nov 29, 2023, 01:30 AM UTC

    This incident has been resolved.