Fiix Software incident

Login issues for a subset of people on the new User Management module

Fiix Software experienced a notice incident on December 6, 2023 affecting V6 User Management, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Dec 06, 2023, 01:50 PM UTC
Resolved: Dec 06, 2023, 04:03 PM UTC
Duration: 2h 13m
Detected by Pingoru: Dec 06, 2023, 01:50 PM UTC

Affected components

V6 User Management

Update timeline

investigating Dec 06, 2023, 01:50 PM UTC

We’re currently experiencing an issue affecting some peoples ability to login to the system . This is only affecting a subset of newly migrated accounts . Our engineering team is working to identify the root cause and implement a solution. The next update will be within the hour Please reach out to [email protected] for further assistance.
resolved Dec 06, 2023, 04:03 PM UTC

The issue affecting logins for some newly migrated clients is resolved. We continue to monitor but please reach out to [email protected] is you need further assistance