Fiix Software incident

Delay in Work Order Data Sync

Minor Resolved View vendor source →

Fiix Software experienced a minor incident on January 18, 2024 affecting Fiix Desktop, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 06:31 PM UTC
Resolved
Jan 18, 2024, 10:10 PM UTC
Duration
3h 39m
Detected by Pingoru
Jan 18, 2024, 06:31 PM UTC

Affected components

Fiix Desktop

Update timeline

  1. investigating Jan 18, 2024, 06:31 PM UTC

    We are currently investigating an issue affecting some clients resulting in delays on the Work Orders list page while searching, Reports, and Dashboard widgets.

  2. identified Jan 18, 2024, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 18, 2024, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2024, 10:10 PM UTC

    This incident has been resolved.