Fiix Software experienced a major incident on July 29, 2024 affecting Fiix Desktop and Fiix Mobile, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Fiix DesktopFiix Mobile
Update timeline
- investigating Jul 29, 2024, 03:55 PM UTC
We are currently investigating this issue.
- identified Jul 29, 2024, 04:30 PM UTC
We’re continuing to investigate the ongoing service disruption. All users trying to login too may be affected. Our team is implementing a solution. Next update in 15 minutes
- monitoring Jul 29, 2024, 04:47 PM UTC
We’ve deployed a fix and users should now be able to login to the desktop application . We’re continuing to monitor For any issues , please contact [email protected]
- resolved Jul 29, 2024, 09:24 PM UTC
This incident has been resolved.