Fiix Software experienced a major incident on August 5, 2024 affecting Fiix Mobile, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 06:14 PM UTC
We’re currently experiencing a service disruption in our mobile application , the team is working to identify the root cause and implement a solution. Next update within 30 minutes
- identified Aug 05, 2024, 06:42 PM UTC
We’ve determined that errors may occur when logging into the mobile app. Some users may be affected. The next update is in 45 minutes.
- identified Aug 05, 2024, 07:17 PM UTC
We’ve determined that errors may occur when logging into the mobile app. Some users may be affected. The next update is in 60 minutes.
- monitoring Aug 05, 2024, 07:26 PM UTC
We’ve deployed a fix that prevents errors when logging into the mobile app. Users should now be able to log in successfully. We’re monitoring to ensure the solution is stable. The next update is in 60 minutes.
- resolved Aug 05, 2024, 09:40 PM UTC
This incident has been resolved.